Security Shift Manager

Position Summary

The Security Shift Manager is responsible for leading, aligning and driving the security team initiatives with the goal to positively impact the safety and security of the company assets to include guests and Team Members while maintaining guest satisfaction and support the casino core values of Fun, Friendly and Community. He/She will lead the department in providing Hometown Hospitality and delivering Fun while enforcing the Responsible Gaming Plan as well as adherence to Internal Control Procedures.

General Accountabilities

The following statements are intended as general illustrations of the work in this class and are not all inclusive:

• Direct the overall duties and policies of the Security department under the guidance and direction of the Director of Security.
• Ensure the smooth operation of the Security Department through supervision and management of staff. Constant evaluation of the parameters of the Casino in terms of Security Services.
• Assist in developing policies and procedures as needed to ensure the Security Department can achieve its goals and routinely review the policies and procedures to ensure adequacy of managing the constantly changing needs of the Casino.
• Participate in necessary managerial meetings when necessary.
• Responsible for writing reports/ scheduling /counseling and overall supervision of the Security Team Members.
• Respond to all non-routine incidents in a supervisory capacity ensuring appropriate actions taken and notifications are made.
• Train, inspect and evaluate Security Officers for alertness, appearance and proper performance while on duty and correct deficiencies.
• Monitor and enforce all vehicle operation safety guidelines to include all company related health and safety regulations.
• Ensure quick, fair and consistent results to customer complaints.
• Monitor departments/customer interaction to maintain a high degree of customer service.
• Set priorities, assign work to personnel and set schedules for completion of work.
• Train personnel in correct and safe Security Operating Procedures.
• Responsible for the staffing, training and scheduling of Team Members
• Responsible for preparing evaluations and issuing disciplinary actions when required.
• Disseminate instructions to Security Team Members through shift briefings, bulletins and other communications.
• Security Shift Managers should maintain a professional relationship with Team Members under their supervision on and off duty.
• Responsible for communication within the department ensuring that information is shared with Team Members.
• Inform senior management team of information necessary to the efficient operation of the casino.
• Ensure Security Team Members deliver Hometown Hospitality and deliver Fun as well as live the core values of Fun, Friendly and Community.
• Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing facilities team in the details of their work.
• Conduct him/her in a gracious, kind and warm manner that creates a sense of fondness, as well as professional, courteous and responsive manner, which reflects positively on the company and its core values of Fun, Family and Community.
• Participate on property Safety Committee.
• Perform other duties as may be assigned by department and/or company management.
  
  

WORKING CONDITIONS

Must Have Ability To

• Accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Define problems, collect data, establish facts and draw valid conclusions.
• Interpret a variety of technical and mathematical formulas.
• Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• Effectively communicate with all levels of team members as well as outside contacts.
• Ability to resolve problems and conflicts in a diplomatic and tactful manner.
• Demonstrate leadership and fairness in dealing with guests and team members; and, possess the ability to instill a sense of pride and personal responsibility in staff.
• Be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• Be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
  
  

Job Qualifications

Must be a minimum of 21 years of age. Five (5) years previous managerial or supervision experience with t9ow (2) years in Security or Law Enforcement. Ability to read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests and the general public. Working knowledge of Excel and Word required. Attention to detail and accuracy. Maintain confidential information.

Compliance Responsibilities

In addition to the other duties described herein, each and every team member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino.
• Obtain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Have knowledge of the Property’s programs to address problem gambling.
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.
• Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
• Reports any acts of wrongdoing on behalf of any staff member that they have knowledge of.