Security Shift Supervisor

JOB SUMMARY

The Security Shift Supervisor will be responsible for ensuring the efficient operation of the Security Department during the assigned shift, in accordance with the company’s established policies, procedures, and controls, as well as overseeing warehouse receiving operations for the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.
Ensure the safety and security of team members, guests, and property assets.

• Supervise and monitor security operations to maintain compliance with policies, procedures, and gaming regulations.
• Delegate authority, assign responsibilities, and schedule officer post rotations.
• Lead and support recruitment, hiring, onboarding, and retention efforts for security personnel.
• Conduct performance reviews, coaching, and corrective actions as needed.
• Develop, evaluate, and train team members, including leading safety and operational training sessions.
• Investigate incidents, accidents, and guest complaints; prepare accurate reports and documentation.
• Oversee programs and processes to reduce and control lost-time injuries.
• Collaborate with management and department heads to address operational needs.
• Maintain positive relationships with local law enforcement and emergency services.
• Operate company vehicles and/or equipment when required (valid driver’s license required).
• Ensure staff compliance with the Emergency Disaster Plan Manual and other safety protocols.
• Available to work varying schedules, including nights, weekends, and holidays, and to adjust schedule with at least two weeks’ notice when required.
• Oversee and coordinate the Receiving Attendant’s daily activities to ensure accurate, timely, and secure receipt, inspection, and documentation of all incoming deliveries.
• Ensure all receiving operations follow company policies, safety guidelines, and inventory control procedures, addressing discrepancies or issues promptly.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Management abilities demonstrated in managing security operational effectiveness.
• Maintain interpersonal working relationships among all personnel.
• Oral and written communication skills.
• Knowledge of the Emergency Disaster Plan Manual.
• Willingness to assume overall responsibility relative to the performance of the Security department.
• Advanced customer service and problem-solving skills.
• Interact with local law enforcement agencies as required.
• Knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations, as well as company internal controls, policies, and procedures.
• Available to work when needed, including weekends, holidays, and nights.

EDUCATION AND EXPERIENCE

• 1-3 years of experience as a security officer/law enforcement officer (Prior Hotel/Casino Security preferred).
• A 2-year degree in related fields or equivalent work experience is preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is required to circulate throughout the assigned areas, including the smoking area, actively observing players and the functioning of machines.