Self-Pay Collections Specialist

At Center for Vascular Medicine, we are committed to delivering exceptional patient care and service. We are currently seeking a professional, patient-focused Self-Pay Collections Specialist to join our team. This role is ideal for someone who is compassionate, detail-oriented, and confident navigating sensitive financial conversations with professionalism and empathy.

Position Summary

The Self-Pay Collections Specialist is responsible for follow-up and resolution of self-pay account balances. This role manages inbound and outbound patient communications related to payments, payment arrangements, insurance updates, and account resolution while maintaining a high standard of customer service and professionalism.

Key Responsibilities

• Contact patients regarding outstanding balances through inbound and outbound calls
• Collect payments and establish payment arrangements as appropriate
• Accurately document all account activity and payment discussions within the billing system
• Assist patients with billing questions, concerns, and account disputes in a calm and professional manner
• Escalate complex account issues to leadership when necessary
• Verify and update insurance information and determine eligibility for active coverage
• Coordinate billing updates when balances may need to be submitted to a third-party payer
• Return patient calls promptly and provide excellent customer support
• Support general office and administrative tasks as needed
• Perform additional duties as assigned

Qualifications

• High school diploma or GED required
• Minimum of 1 year of experience in physician billing, medical collections, or a healthcare revenue cycle environment preferred
• Strong customer service skills with the ability to navigate difficult conversations professionally and respectfully
• Excellent verbal and written communication skills
• Strong attention to detail and documentation practices
• Comfortable using Microsoft Office applications including Outlook, Word, and Excel
• Experience with NextGen or similar medical billing/practice management systems preferred
• Knowledge of medical terminology preferred
• Prior call center and/or claims experience is a plus

What We’re Looking For

We are seeking someone who is:

• Professional and dependable
• Compassionate but confident in financial discussions
• Organized and detail-oriented
• Able to remain calm under pressure
• Team-oriented with a positive attitude
• Committed to providing an excellent patient experience

Benefits

Center for Vascular Medicine offers a comprehensive benefits package for eligible employees, including:

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• Professional and supportive work environment
• Opportunities for growth and development
• Bonus potential (based on performance)

Apply Today

If you are looking to join a collaborative healthcare team where professionalism, accountability, and patient care matter, we encourage you to apply.

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• physician billing or third-party payer: 1 year (Preferred)
• patient financial electronic billing systems: 1 year (Preferred)
• call center and/or claims: 1 year (Preferred)
• debt collection: 3 years (Preferred)

Work Location: In person