Self-Storage Property Manager

Description:

About Us

We’re a self-storage company that believes in hiring capable, no-nonsense people who take pride in their work. We value clear communication, strong customer service, accountability, and people who can solve problems without needing constant hand-holding.

No endless meetings that could’ve been emails. No micromanaging every tiny detail. Just a team of hardworking people who get things done and support each other when needed.

Even though we have locations across the country, we work together like one highly effective team with a good sense of humor and a strong work ethic. We trust our people to do their jobs professionally, take ownership of their work, and treat customers well.

About You

Do you take initiative instead of waiting around to be told every little thing? Are you organized, dependable, and good with people? Can you balance customer service, sales, and day-to-day operations without creating chaos?

We’re looking for a Full-Time Storage Manager who can keep things running smoothly, provide excellent customer service, and help customers find the right storage solution without sounding like a pushy salesperson.

If you like staying busy, solving problems, and working in an environment where people trust you to do your job well, we’d love to talk.

Requirements:

Daily Operations & Accountability

• Take ownership of your work and help keep day-to-day operations running smoothly
• Collect payments accurately and maintain records in accordance with company policies
• Handle responsibilities independently and follow through without constant reminders
• Support overall property operations and jump in where needed

Customer Interaction & Communication

• Answer incoming calls professionally and help customers feel welcomed and informed
• Provide property tours and assist customers in finding the right storage solution
• Resolve customer concerns with professionalism, patience, and common sense
• Communicate clearly with customers, coworkers, and management

Property Maintenance & Operations

• Walk the property daily to ensure the facility remains clean, safe, and well-maintained
• Perform light maintenance tasks including sweeping, mopping, changing light bulbs, and cleaning units
• Open and close storage unit doors and assist with general upkeep around the property
• Help maintain a property appearance customers feel good about when they arrive

What We’re Looking For

• Positive, professional, and customer-focused attitude
• Strong communication and interpersonal skills
• Ability to work independently and stay organized
• Basic computer and administrative skills
• Customer service, sales, retail, hospitality, or property management experience is a plus, but not required
• Ability to lift up to 50 lbs and work both indoors and outdoors as needed
• Must be able to pass a background check prior to hire
• Must be legally authorized to work in the United States
• Reliable transportation required

Super Boring Details Our HR Team Makes Us Add

Physical Demands & Work Environment

This role requires regular communication with customers, vendors, and team members both verbally and in writing, along with frequent use of computers, office equipment, locks, gates, and basic tools. Employees should be comfortable sitting, standing, walking properties, bending, reaching, and occasionally lifting or moving up to 50 pounds.

This position involves both indoor office work and outdoor property responsibilities in varying weather conditions. Specific vision abilities include close vision, distance vision, and the ability to adjust focus. Noise levels are generally moderate but may vary depending on the property and operational needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable laws.

This job description is intended to describe the general nature and level of work being performed and is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs. This description does not create an employment contract or alter the at-will nature of employment.

Our Commitment

We are committed to fostering a workplace where different backgrounds, experiences, and perspectives are valued. Employment decisions are based on qualifications, merit, business needs, and job-related factors. We comply with all applicable federal, state, and local equal employment opportunity laws.