Self Storage Store Manager

Job Title: Store Manager

Location: Mesquite, NV
Job Type: Full Time
Salary: $18-21/hr. DOE

CSSM, LLC. is a leading self-storage provider offering reliable storage solutions to our customers.

The Store Manager is responsible for the full day-to-day operations of the site, including sales performance, customer experience, financial awareness, and overall property condition. This role requires a hands-on leader with strong accountability, sound judgment, and an ownership mindset.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES : Sales, Customer Service, and Leasing

• Provide excellent customer service while renting storage units and selling tenant protection plans.
• Answer and respond to phone calls, emails, and walk-in inquiries regarding rentals, payments, and tenant concerns.
• Show, rent, clean, and prepare storage units to ensure they are rent-ready at all times.
• Actively sell and maintain adequate inventory of moving and packing supplies.
• Assess and resolve customer concerns in a professional and timely manner.

Financial Management & Budget Awareness

• Analyze monthly and annual operating budgets to ensure the site performs within approved targets.
• Maintain a working understanding of the property’s Profit & Loss (P&L) statement.
• Monitor controllable expenses and identify cost-saving opportunities.
• Review repair, maintenance, and supply expenses for budget alignment.
• Accept payments, maintain accurate petty cash records, and prepare daily bank deposits.
• Contact past-due customers and coordinate catch-up payment arrangements.

Full Site Operations & Accountability

• Maintain full responsibility for daily site operations.
• Ensure company policies, procedures, and legal requirements are followed.
• Monitor performance and take corrective action as needed.
• Operate the site with an ownership mindset.
• Communicate site performance and needs to leadership.

Property Maintenance & Facility Management

• Maintain the office and property in clean, safe, and professional condition.
• Oversee daily repair and maintenance needs.
• Partner with the Facilities Manager on maintenance coordination.
• Conduct regular site walks.
• Track maintenance issues through completion.
• Support vendors and perform light maintenance when needed.

Compliance, Communication, and Auctions

• Prepare units for auction and complete vacates per legal requirements.
• Support occupancy and retention efforts.
• Communicate effectively with management and team members.
• Work independently while following established procedures.

QUALIFICATIONS AND SKILLS

• Prior supervisory or management experience required.
• Strong customer service and sales skills.
• Computer literate with solid office skills.
• Basic math skills including percentages.
• Detail-oriented and organized.
• Take-charge mindset with ability to follow procedures.
• Valid driver’s license and insurance.
• Team-oriented.

PHYSICAL REQUIREMENTS

• Ability to work indoors and outdoors.
• Ability to walk, stand, and lift up to 40 pounds.
• Ability to navigate uneven surfaces.
• Ability to use a keyboard for extended periods.
• Ability to operate a motor vehicle.
• Ability to read, write, and speak fluent English.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person