Seller Solutions Supervisor-Work location in Cairo

Company Information:

Ingredients Online, operated by Green Wave Ingredients, is a leading B2B e-commerce marketplace connecting buyers and sellers of raw ingredients across dietary supplements, food & beverage, animal nutrition, and personal care industries. We are revolutionizing ingredient sourcing through digital innovation, global reach, and supply chain transparency.

Seller Solutions Supervisor

The Seller Solutions Supervisor is a people leader and operational driver responsible for overseeing a team of Account Managers, ensuring seller performance, service quality, and data integrity align with departmental KPIs and company objectives. This role bridges day-to-day account execution with reporting, process improvement, and cross-functional alignment.

The ideal candidate is comfortable managing people, tracking performance through data, and driving accountability using tools like HubSpot and Asana.

Key Responsibilities

Team Leadership and Performance Management

• Lead, coach, and supervise a team of Seller Solutions Account Managers to ensure performance standards, service levels, and seller KPIs are consistently met.
• Set clear expectations around account ownership, responsiveness, data accuracy, and follow-through.
• Support onboarding, ongoing training, and performance development of Account Managers.

Metrics, Reporting, and Data Accountability

• Track, analyze, and report on seller KPIs including account health, activity levels, renewals, engagement, and issue resolution.
• Own regular reporting cadence (weekly and monthly) to leadership, highlighting trends, risks, and opportunities.
• Ensure accurate and timely data entry across systems, including HubSpot, Asana, and internal platforms.
• Conduct regular account audits and reviews to assess performance, documentation, and readiness for next-stage actions.

Operational Ownership and Process Improvement

• Take ownership of Seller Solutions operational workflows, identifying inefficiencies and implementing process improvements.
• Partner closely with leadership to support the rollout and ongoing refinement of department KPIs, scorecards, and reporting standards.
• Ensure Account Managers are consistently following defined processes and escalation paths.

Seller Support and Escalation Management

• Serve as the primary point of contact for escalated seller issues, providing guidance and timely resolution.
• Maintain strong familiarity with seller accounts, product portfolios, sourcing trends, and market demand.
• Proactively identify at-risk accounts and guide Account Managers on corrective action plans.

Systems, Tools, and Training

• Become a subject-matter expert on the Seller System (internal platform) and related tools.
• Ensure the team can confidently use systems to support sellers and accurately reflect account activity.
• Support documentation, training materials, and internal best practices related to systems usage.

Cross-Functional Collaboration

• Collaborate closely with Sales, Customer Service, Quality Control, Operations, and other internal teams to ensure a seamless seller experience.
• Act as a point of alignment between Seller Solutions and cross-functional stakeholders when accounts move through key stages.

Qualifications

• 2–3 years of e-commerce, account management, customer success, or operations, with leadership or supervisory responsibility
• 2+ years of management experience (U.S. or international teams); experience with international teams a plus.
• Strong analytical mindset with experience using metrics and data to manage performance and guide decisions
• Highly organized, with the ability to manage multiple priorities and hold others accountable
• Excellent written and verbal communication skills
• Hands on experience CRM and tools such as HubSpot, Asana, Netsuite, and Tableau strongly preferred
• Proficiency with Microsoft Office
• Background in sales, supply chain, logistics, operations, or marketplace environments is a plus.

What Success Looks Like in This Role

• Account Managers understand their KPIs and consistently meet expectations
• Leadership has clear visibility into seller performance through accurate reporting
• Seller issues are resolved efficiently and escalations decrease over time
• Data across Hubspot, Asana, Netsuite, Tableau, and internal systems is clean, current, and reliable
• Processes improve over time rather than breaking under growth

Work Setup Requirements (WFH)

• Fully operational workstation equipped with:
• Working computer with camera
• Noise-cancelling headset
• Stable primary internet connection with backup
• Power backup (UPS, generator, etc.)
• Must be able to work with US Pacific Time.

Job Type: Full-time

Pay: E£45,349.00 - E£61,410.00 per month

Application Question(s):

• Do you have experience in CRM and tools such as HubSpot, Asana, Netsuite, and Tableau?
• Do you have background in sales, supply chain, logistics, operations, or marketplace environments?
• Do you have 3 years of e-commerce, account management, customer success, or operations, with leadership or supervisory responsibility?

Work Location: Remote