Senior Account Manager

We are seeking a seasoned, motivated, and detail-oriented individual to join our team as a Senior Account Manager for our Maintenance Division. In this role, you will manage key customer accounts, ensure a smooth transition from installation to maintenance, and promote landscape upgrade services. You’ll also play a key role in setting the standard for excellence across the account management team by offering support and guidance to less experienced account managers and contributing to a collaborative, high-performing team culture.

Your strong leadership presence, polished professionalism, and dedication to customer satisfaction will help maintain our reputation for excellence with Austin’s high-end residential clientele.

Responsibilities:

• Manage client accounts from the completion of landscape construction to the start of property maintenance.
• Lead and assist in landscape enhancements and upgrades, including preparing proposals and presentations.
• Support the professional growth of junior account managers by sharing best practices, offering guidance, and helping troubleshoot complex situations.
• Maintain a professional and polished demeanor when interacting with high-end clientele.
• Deliver exceptional customer service and proactively address any issues that may arise.
• Demonstrate strong organizational skills to manage multiple high-value accounts.
• Utilize your strong Excel skills and adaptability to learn new software quickly.
• Exercise discretion and maintain confidentiality in handling sensitive client information.
• Assist with client communication and coordination with the maintenance operations team.
• Track contracts and manage billing processes.
• Participate in special projects as needed.

Requirements:

• 5+ years of experience in account management, preferably within the landscape or service industry.
• A strong track record of maintaining high-end client relationships and managing multiple accounts successfully.
• Confidence in offering support and guidance to peers and junior team members.
• Attention to detail and a commitment to delivering high-quality work.
• Exceptional professionalism and a customer-focused mindset.
• Strong problem-solving skills and the ability to stay composed under pressure.
• Excellent organizational and communication skills.
• Proficiency in Excel and comfort learning new platforms; experience with Aspire is a plus.
• A current driver's license and a clean driving record.
• Willingness to work flexible hours, including on-call responsibilities as needed.
• Bilingual abilities are helpful but not required.

What we offer:

• Competitive base salary
• Quarterly bonus eligibility
• Company-paid health insurance, including dental and vision
• Life insurance
• Paid time off
• Company vehicle
• Supportive, family-oriented work environment
• Opportunities for leadership and long-term growth within the company

LandWest Design Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.