Senior Account Manager

Senior Account Manager

The primary responsibilities of the Senior Account Manager:

Functional Responsibilities:

• Manage and grow key client relationships by understanding their business needs and identifying opportunities to deliver additional value through the company's services.
• Develop and implement account plans and strategies in collaboration with internal stakeholders such as sales, marketing, and technical teams, ensuring alignment with the firm's commercial objectives.
• Proactively engage with clients to monitor satisfaction, identify issues, and address concerns to ensure elevated levels of retention.
• Conduct regular account reviews and provide initiative-taking support to clients, address any concerns, resolve issues, and ensure smooth service delivery.
• Collaborate with the broader sales team to create effective sales strategies.
• Identify and pursue new business opportunities with existing clients, including cross-selling and upselling services, to drive revenue growth and profitability.
• Create, coordinate, and deliver customized presentations and effective presentation materials.
• Participate in commercial activities such as sales presentations, proposal development, and contract negotiations, and assist in expanding the MEEZA's client base in the IT sector.
• Facilitate the structure and negotiation of business deals.
• Function as the first point of contact for customers, providing them with accurate information, addressing their queries, and resolving their issues.
• Monitor market trends, competitive landscape, and industry developments to identify emerging opportunities, assess client needs, and make strategic recommendations for business development.
• Support and design winning strategy for managed opportunities based on external and internal information.
• Lead and support sales team members, including coaching and mentoring.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in IT, Engineering, Business, Marketing, or equivalent.

Experience:

• 9-10 years or more of experience in sales or a similar field.

Skills and Requirements:

• Excellent communication and negotiation skills to effectively address clients' needs and negotiate contracts.
• Sound knowledge of IT solutions, market trends, and industry best practices, allowing them to make recommendations to drive revenue growth.
• Ability to build and manage relationships with key stakeholders.
• Experience in technology or outsourcing industry sales of services, data, data analytics, consulting, information management, systems integration, or software.
• Tactical experience driving incremental projects/engagements that lead to long-term revenue streams.
• Proven history of initiating and supporting numerous sales efforts by investigative learning of the prospect’s business requirements followed by a driven process of communicating the appropriate value-added solution to meet prospects' needs.