Senior Account Manager

The Senior Account Manager in the manufacturing sector is responsible for managing and expanding key client

accounts, developing long-term relationships with clients, and overseeing sales growth within their assigned

territories or accounts. This role involves a deep understanding of the manufacturing industry, exceptional

customer service skills, and a strategic approach to client management.

Primary Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Serve as the lead point of contact for all customer account management matters.
• Negotiate contracts and close agreements to maximize profits.
• Identify opportunities for growth within existing accounts.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Conduct regular business reviews with clients to ensure satisfaction and uncover potential growth
  
  

opportunities.

• Achieve growth and hit sales targets by successfully managing assigned accounts.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Develop and implement strategic account plans that drive retention and growth.
• Collaborate with internal teams (e.g., production, marketing, R&D) to ensure timely delivery of
  
  

solutions according to customer needs and objectives.

• Conduct market research and analysis to identify industry trends and opportunities.
• Keep abreast of competitive activities within accounts and recommend strategies to counteract.
• Address client issues and complaints promptly and effectively.
• Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of
  
  

solutions.

• Maintain detailed records of client interactions, sales activities, and account strategies.
• Provide regular updates and reports to senior management on the status of accounts
  
  

Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.

• Minimum of 5-7 years of experience in account management, sales, or a related role within the
  
  

manufacturing sector.

• Proven ability to manage multiple accounts simultaneously.
• Strong negotiation, communication, and presentation skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to travel as needed
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• High level of organizational and time management skills.
• Customer-focused with a commitment to exceeding client expectations.
  
  

Physical Requirements

• Ability to constantly lift, bend, stretch and stand during entire shift.
• Ability to frequently kneel, squat, bend, and stoop, twist, and reach overhead with repetitive motions.
  
  

Prolonged periods sitting at a desk and working on a computer

• Constant exposure to allergens such as milk, eggs, fish, tree nuts, peanuts, wheat and soybeans
• Constant operation of a computer and other office machinery such as calculators, copy machine, etc.
• Ability to remain in a sitting position for long periods of time