Senior Account Manager

About Taager

Taager is the first B2B startup specialized in supporting social sellers. We are democratizing the social e-commerce space by enabling entrepreneurs — whether beginners or experienced — to sell online without capital, inventory, or operational experience. We handle product selection, storage, logistics, payment collection, and customer service on behalf of our merchants.

Launched in 2019 with a team of just 8 people, we’ve grown to over 350 employees across Egypt, Saudi Arabia, the UAE, and more recently, Morocco. We serve over 34,000 social commerce sellers from diverse backgrounds — from students seeking side income to seasoned digital marketers aiming to become independent entrepreneurs. Our sellers have access to over 2,500 high-potential products.

Our teams are driven by our mission and deeply motivated to provide the best experience for our sellers. With a commitment to quality and operational excellence, we're transforming the social commerce landscape in the MENA region!

Our Mission

To empower anyone to start and grow their own e-commerce business.

Our Vision

We envision a world where anyone can sell online, earn a living, and even build wealth — all within a simple, low-risk environment. A world where the magic of technology is made accessible to the most talented merchants.

Why Join Taager?

• You'll work in an international environment with team members from over 10 nationalities.
• You'll be based in our Casablanca office with remote work options available.
• You’ll have access to a very attractive compensation plan, depending on your ability to scale.
• We invest in team development and prioritize internal promotions.
• You’ll work alongside ambitious, kind, and talented individuals.

About the Role

This role focuses on managing and growing a portfolio of mid- and high-value merchants. You will use data to identify opportunities, improve performance, and support merchants with their product, pricing, and campaign strategies. The role requires close collaboration with internal teams to drive growth initiatives, monitor key business metrics, and ensure merchant satisfaction. You will also reactivate low-performing merchants and prepare regular reports to track performance and profitability.

Key Responsibilities

• Manage and grow a portfolio of high and mid-value merchants to achieve sales and profitability targets
  
Analyze merchant data to identify trends, challenges, and growth opportunities.

Support merchants with product selection, pricing strategies, and campaign performance improvement.

• Collaborate with internal teams (Marketing, Commercial, Operations, and Media Buying) to execute growth initiatives.
Monitor key metrics such as confirmation rate, ad performance, and ROI.

Reactivate inactive or low-performing merchants through targeted plans.

Provide commercial insights and regular business reviews to merchants.

• Handle merchant escalations and ensure high satisfaction levels.
• Track performance and prepare reports on growth impact and profitability.

What will make you successful:

• Bachelor's degree in a relevant field such as Business, or Economics or any related field.
• Minimum of 2 years of experience in account management, preferably within the e-commerce industry.
• Proven track record of building and maintaining strong client relationships.
• Strong analytical and critical thinking skills, with the ability to translate data insights into actionable strategies.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively collaborate with diverse stakeholders.
• Demonstrated proficiency in customer relationship management (CRM) best practices.
• Fluency in English (written and verbal).

Preferred Skills:

• Experience working within the e-commerce industry (a plus).
• A strong bias for action and a results-oriented mindset.