Senior Account Manager

The Senior Account Manager is responsible for the day-to-day on the ground project coordination to help deliver a long-term large scale digital project.

This role will be embedded with the client team and act as a primary on-the-ground point of coordination in Riyadh, Saudi Arabia. The Senior Account Manager will work closely with our client's internal departments and teams to gather feedback to communicate with the rest of the Journey team.The Senior Account Manager is responsible for delivering large and small scale projects according to brief, timeline and budget alongside developing strong relationships with the client team.

Due to the nature of the work, the ideal candidate has experience supporting capital projects within cultural institutions and understands how creative work integrates into longer construction and institutional timelines.

The Project

This giga-project is a landmark destination city built around the philosophy of the "Power of Play," integrating entertainment, sports, and culture at unprecedented scale within a livable urban environment. Spanning a wide range of districts and planned to support 500,000 residents, it brings together world-class attractions, major global events, and diversified leisure offerings while contributing to broader national transformation ambitions.
This Next-Gen Visualisation programme supports this vision by establishing a scalable digital production ecosystem-including a continuously updatable Unreal Engine "Marketing Twin"-that enables consistent, high-quality storytelling across multiple stakeholders. This platform integrates asset governance, real-time workflows, and creative guidelines to ensure the digital representation of the city evolves in parallel with its physical development and can be used reliably by internal and external partners.

Key Responsibilities

Project Co-ordination & Delivery:

• Manage day-to-day delivery of multiple phases of a large project, ensuring alignment with approved scope, schedule, and budget
• Act as a central coordination point between client teams, internal studio teams, and external partners
• Translate client discussions and decisions into clear actions, timelines, and responsibilities
• Track milestones, dependencies, and approval across all workstreams
• Responsible for project budget of £10m+
• Develop and maintain project schedules aligned with capital project phases and client milestones
• Proactively identify, assess, and manage risks related to schedule, budget, scope, and coordination

Client & Stakeholder Management:

• Liaise directly with client stakeholders to drive discussions to resolution
• Serve as a consistent point of contact for designated projects
• Attend and support client meetings, workshops, and site walks
• Build trusted relationships through clarity, reliability, and proactive communication

Minimum Qualifications (Knowledge, Skills, and Abilities)

• 5+ years experience in an account management role within a creative, cultural, architectural, or production environment
• Experience managing complex and high-profile projects
• Strong understanding of schedules, budgets, and dependency management
• Experience working alongside or supporting capital projects or long-term institutional initiatives
• Experience with project management tools / software
• Strong verbal and written communication skills(Arabic and English)
• Organized and efficient
• Experience with Google SuiteAdvanced Microsoft Office SuiteWillingness to travelExperience working with clients in the museums, cultural institutions, theme park, public-facing capital projectsFamiliarity with digital or interactive software developmentPMP or PRINCE2 but not essential

  Contract Type: 6Month Fixed Term Contract

  Location: Riyadh

  Salary Pay Range

  About Journey:

  Journey is a global design and innovation studio pioneering multidimensional experiences (MDX) that transform how people perceive, engage, and interact with the world. With studios in New York, London, Miami, and Dubai, we blend strategy, design, technology, and narrative to create sensory-rich journeys that ignite emotion and deepen connections between people, brands, and culture.

  Journey was formed in 2022 by visionary leaders who refuse to accept limits. United through the acquisitions of award-winning studios ICRAVE ,Squint/Opera ,59 ,and VMI Studio ,together, we form something new: a multidimensional design practice with unparalleled expertise across the physical, immersive, and digital realms.

  But we're so much more than a combination of acquisitions; we're a revolutionary framework of layered design capabilities akin to the layers of a technology stack for software companies. Like the best technology stacks, our framework continuously evolves to embrace new capabilities and creative possibilities with the future of the human experience at the forefront. This game-changing framework, theJourney Experience Stack , allows us to design for every touchpoint and create uncommonly cohesive brand universes, drawing on our collective expertise in interior design, lighting design, media design, interactive design, and content creation to deliver industry-first solutions for entertainment, healthcare, retail, hospitality, real estate, and cultural institutions.

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