Senior Account Manager

What we're looking for:

We are actively seeking an experienced and results-driven Senior Account Manager to support and grow a portfolio of orthodontic clients. This is a senior role for someone who thrives at the intersection of digital marketing strategy and healthcare client services.

The successful candidate will possess a strong background in digital marketing and a deep understanding of client relationship management. We are looking for an individual who is passionate about delivering exceptional service to our clients, thrives in a fast-paced environment, and is adept at building and nurturing long-lasting client partnerships.You will serve as the primary strategic partner for orthodontists — building their patient acquisition marketing plans, overseeing execution of our agency's digital services, and delivering clear, meaningful reporting and forward-looking recommendations with confidence.

You’ll thrive in this role if you:

• Genuinely enjoy working with healthcare professionals and understand how to build trust with busy practice owners who need a reliable, knowledgeable partner — not a vendor
• Get excited by being involved across all areas of marketing strategy — not just reporting on what happened, but actively shaping what comes next across SEO, paid media, content, and beyond
• Can move fluidly between big-picture marketing strategy and the detail of a monthly performance report without losing momentum
• Hold yourself to a high standard and represent our agency with integrity and professionalism in every client interaction

Our ideal candidate has:

• Strong problem-solving skills and the ability to think creatively to overcome challenges.
• Flexibility and adaptability to thrive in a dynamic and evolving industry.
• Willingness to go above and beyond to meet client expectations and ensure their success.
• Ability to effectively manage multiple projects and deadlines simultaneously.
• Collaborative mindset, with a willingness to work closely with cross-functional teams to achieve shared objectives.
• Great problem-solving skills and the ability to find innovative solutions.
• Self-starter with the ability to take initiative and drive projects forward.
• Analytical mindset with the ability to gather and interpret data to inform decision-making.
• Adaptable and open to embracing new technologies and industry trends.
• Highly organized with excellent time management skills.
• Charismatic and able to build rapport with prospects and clients.

Responsibilities:

• Serve as the dedicated strategic partner for a portfolio of orthodontic practice clients — independently managing each relationship from onboarding through long-term growth, with full accountability for retention and satisfaction
• Collaborate on customized digital marketing plans for each practice, tailored to their patient mix, local market, competitive landscape, and growth goals — covering SEO, paid search, paid social, reputation management, and content strategy
• Collaborate with cross-functional teams, including designers, content creators, and developers, to execute marketing campaigns and projects
• Monitor and analyze campaign performance, providing regular reports and insights to clients and translating campaign performance data into clear, practice-relevant insights that show orthodontists exactly how our work is driving new patient inquiries, consultation bookings, and treatment starts
• Stay up to date with industry trends and best practices, and share knowledge with the team
• Proactively identify opportunities to expand services within each account — recommending new channels, campaigns, or strategies that align with the practice's next stage of growth
• Conduct regular strategic check-ins and quarterly business reviews with practice owners and office managers, presenting performance summaries and forward-looking recommendations with confidence
• Handle client concerns and escalations with sound judgment, resolving issues independently and maintaining trust even through difficult conversations

Requirements:

• 5+ years of account management experience in a digital marketing agency, with a proven track record of independently owning client relationships and delivering measurable results
• Bachelor's degree in Marketing, Business, or a related field
• Experience working with healthcare, dental, or orthodontic clients is a strong advantage — you understand the patient journey, HIPAA-aware marketing considerations, and what practice owners actually care about
• Strong understanding of digital marketing concepts, including SEO, SEM, social media, and content marketing
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships
• Skilled at building marketing plans from the ground up: you can sit with an orthodontist, understand their practice goals, and walk away with a clear, actionable roadmap
• Strong analytical skills and the ability to interpret data to drive decision-making
• Highly organized with the ability to manage multiple accounts and workstreams simultaneously and without close supervision
• Proficiency in project management tools and CRM software - Monday.com preferred

Who We Are:

eNox Media is a full service digital marketing agency specializing in the health, hospitality, and non-profit industries. We have more than 20 years of experience creating unique brands for clients looking to scale their business, develop their identity, and measure their success. We solve those problems by taking a modern, full-cycle approach to tell our clients’ stories as their trusted partner.

We believe that our most important asset is our people. We’re a lean team of diverse individuals who take ownership of our areas of expertise and work together to create impactful solutions to complex problems. We foster a culture of honesty, transparency, and respect - and we have a lot of fun along the way!

What We Offer:

We offer (in addition to working with an awesome team of smart and fun people):

At eNox Media, we value our people and strive to create an environment where they can thrive both personally and professionally. Join our team and be a part of our journey to deliver exceptional digital marketing solutions to our clients.

• Over five full weeks off a year via PTO and company holidays
• Medical, Dental & Vision
• All the gear you need to succeed
• Upward mobility and professional growth
• Flexible scheduling to tap into maximum creativity
• Ability to work remotely
• Commitment to quality of life, innovation, client service, excellence and fun

If you are a highly motivated individual with a passion for digital marketing and a commitment to delivering outstanding results for our clients, we encourage you to apply. Join our team and be a part of our mission to drive success for our clients through innovative marketing strategies and exceptional client service. Apply today!

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Work Location: Remote