Job Summary

As a Senior AI UX Designer, you’ll work with Product Managers, Engineers, and stakeholders to shape the user experience of our AI-powered products and services. You will leverage your advanced knowledge of experience design principles to integrate AI, automation, and thoughtful UX, streamlining critical workflows for financial professionals, associates and clients. You’ll champion forward-thinking, practical design concepts, and solve complex user stories through collaboration, creative problem-solving, and persuasive storytelling. Your impact will be significant in the design, architecture, and functionality of our AI suite, ensuring a seamless and enjoyable experience for our users as they move within a dynamic environment. You’ll work with various product streams and feature teams, actively contributing throughout the development process from inception to realization, spanning concept exploration, user research, and high-fidelity feature development alongside engineering teams. Your work on design optimization through usability testing, user research, and data-driven decision making will drive improvements in each iteration and major deployment.

Key Deliverables and Responsibilities

• Design and develop elegant AI-driven UX solutions to specific interaction/interface opportunities and ensure consistency across multiple products and platforms while adhering to industry best practices.

• Apply advanced knowledge to solve technical requirements and challenges. Create user-centric designs that enhance navigation, findability, and overall user satisfaction.

• Ideate and prototype to explore different options, including unexpected but workable solutions. Collaborate with the engineering team to diagram the product ecosystem, omni-channel service layers, and the customer experience.

• Collaborate with Product and Engineering to define product vision, align roadmaps, and drive execution of cohesive, multi-product user experiences.

• Conduct persona research and apply insights to guide design and iteration of mature workflows.

• Journey map the existing experience, understand the needs of the end user and create ideal experiences

• Share tools, frameworks, and patterns to improve team efficiency and scale high-quality work.

• Continuously evolve design practice by exploring new tools, prototyping methods, and AI-driven acceleration techniques.

• Advocate for users, build alignment, and articulate design vision through compelling storytelling.

• Lead design optimization through usability testing, user research, and data-driven decision making.

• Leverage scalable design techniques by contributing to our design system

• Evangelize best practices to drive adoption of the design system and UX processes across the firm

What We Are Looking For

The ideal candidate will have an advanced background in product/UX Design, Human-Computer Interaction and AI, with experience crafting complex, web-based products in multi-stakeholder environments. Ideally, you’ll have a portfolio highlighting multiple projects that demonstrates your skill and experience crafting usable digital interfaces, including quantitative, qualitative, and usability testing methods.

Salary Range: $95,000-120,000. The salary range provided is a good faith estimate based on the ideal candidate’s qualifications, the company’s operational needs, and other factors permitted by law. Actual compensation may vary depending on experience, skills, education, performance, internal equity, and geographic location.

Why Cambridge? Our comprehensive benefits package is designed to support your health, well-being, and work-life balance. We offer paid time off, paid holidays and floating holidays, medical, dental, and vision coverage, short- and long-term disability, and company-paid life insurance. Associates also enjoy volunteer time off, wellness incentives, and additional benefits that support you both personally and professionally.

You can find more details about our comprehensive benefits package here.

Company Overview: At Cambridge, our purpose is simple: to make a difference in the lives of our financial advisors, their clients, and our associates. Founded in 1981, we have nearly 45 years of experience supporting independent financial advisors with industry-leading tools, compliance, and transition services. Guided by our core values—integrity, commitment, flexibility, and kindness—we put financial advisors first in every decision we make.

Cambridge is an internally controlled, growth-focused independent broker-dealer with $254 billion in assets under advisement and $1.97 billion in annual revenues. We rank among the largest and fastest-growing firms in the industry, providing financial advisors with the flexibility, resources, and support to thrive. With home offices in Fairfield, Iowa, and Phoenix, Arizona, and a nationwide reach, our 900 associates maintain a 4:1 advisor-to-associate ratio to ensure personalized service.

Our community of over 4,000 producing financial advisors includes diverse business models—RIA, corporate RIA, hybrid, fee-only, and brokerage—and offers a broad selection of investment solutions with no proprietary products. At Cambridge, we are committed to building a diverse, inclusive, and empowering workplace, where 60% of our associates and 18% of our financial advisors are women, and 17% of our advisors are under 40.

Join us to help financial advisors succeed, make an impact, and discover your Something Wonderful. For further information about Cambridge, please visit https://www.joincambridge.com/

Work Environments : This role offers a hybrid schedule, requiring three days weekly in the office. Applicants should be located near one of our hubs (Fairfield, IA or Phoenix, AZ) and must be willing to work this schedule. Cambridge is not considering remote candidates for this role at this time.

Recruiting Agencies: This position is being managed directly by Cambridge’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Fees will not be paid for unsolicited submissions. Your respect for this process is appreciated.

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