Senior Analyst - Application Support – Auxiliary Systems

Implementation, support and enhancement of business applications aligning to business growth, bank’s technology standards and security policies.

Main Accountabilities (Maximum of 10)

• To ensure optimum availability of auxiliary service assigned as per service catalogue.
• Monitor service outage / deterioration related alerts and take necessary action for permanent resolution.
• Troubleshooting, debugging, and timely resolution of problems reported. Technical glitches should be immediately escalated to vendors for permanent resolution.
• To ensure timely update of bug fixes and patches following approved change and release management policies.
• Ensure support and maintenance contracts are renewed.
• Actively participate in bank-wide Disaster Recovery (DR) drills and ensure Production and DR sites are in sync and the same has been tested as per published schedule.
• Ensure availability for monthly and quarterly patching, maintenance, and compliance activities
• Ensure satisfactory audit ratings through strict adherence of policies, processes and procedures.
• Ensure all new business initiatives are supported based on the measurable set in KPI.
• Ensure measurable KPI are set and monitored.
• Familiarity with enterprise applications including Corona, RAROC, CreditLens, and App4Legal will be considered a plus.
• AMC Terms & SLAs to define, implement and enhance Application and Webserver baseline standards in line with business goals
• In-depth knowledge of Newgen BPM platforms including CLOS, RLOS, Trade Finance, IBPS, and OmniDocs for end-to-end process automation and digital transformation in banking operations

Qualifications, Skills & Experience

Basic Qualifications, Skills & Experience

• Degree or equivalent in IT Related subjects
• ITIL & Six Sigma certification
• Knowledge in automation, Newgen - BPM, loan origination systems
• Basic knowledge of core banking functionalities.
• 7+ years supporting auxiliary Systems in banking environment

Preferred Qualifications, Skills & Experience

• Good leadership and team building skills
• Effective communication skills, both written and oral.
• Project Management

Exp-7 + Years

Np-30 Days

Salary up to 16 K AED