Senior App Support Technical Consultant

Key Responsibilities

• Application & Technical Support:
  • Troubleshoot, analyze, and resolve SAP system issues in coordination with business and technical teams.
  • Perform daily system checks, monitor background jobs and queues, and ensure smooth business operations.
  • Conduct postgo-live performance and sanity checks to ensure system stability.
  • Identify issues in RICEF objects and provide solutions in alignment with functional consultants.
  • Support system integration testing prior to functional handover.
  • Manage and resolve support tickets within agreed SLAs.
• Business Interaction & Functional Support:
  • Work directly with business stakeholders to understand and resolve functional and operational issues.
  • Assist in user training, product documentation, manuals, and change management activities.
  • Collaborate with cross-functional teams to propose effective solutions and enhance system usability.
• Monitoring & Process Optimization:
  • Ensure continuous monitoring of SAP environments to proactively detect bottlenecks.
  • Recommend improvements to system performance, workflows, and technical processes.
  • Maintain strong coordination with functional and development teams for technical fixes and improvements.

Qualifications & Experience Minimum Qualifications

Bachelors degree in Computer Science, Information Technology, or a related discipline.

Experience Requirements

• Strong expertise in SAP ERP Case Management and SAP Records Management.
• Proficiency in SAP Business Workflows and Process Route Customizing.
• Solid experience in SAP authorization concepts and hands on live ABAP debugging.
• Proven experience in live support environments and end to end SAP implementation projects.
• Strong working knowledge of SAP RE FX including contracts, architectural objects, parcel and land register modules.
• Good understanding of SAP SD, FI, and MM modules.
• Strong analytical, problem solving, and communication skills.
• Ability to manage multiple support issues and collaborate effectively with cross functional teams.
• Experience working with core business processes and modules.

Preferred Certifications

• Training or certifications in SAP, ERP systems, or related technologies.
• Soft skills certifications related to communication, teamwork, or customer service.

Technical Competencies

• SAP ERP Case Management Advanced
• SAP Business Workflows Advanced
• SAP RICEF Development Expert
• SAP SD, FI, MM Modules Expert
• Web Dynpro, OData, CDS, UI5 Expert
• OO Development Concepts Expert
• Adobe Forms, Smart Forms, SAP Scripts Expert