Senior Associate

We have an exciting opportunity for you to join our team as Associate / Senior Associate, HR Operations HRGSC. Reporting to the Deputy Manager, this full-time and permanent position is based in Mumbai and offers regional coverage, allowing you to make a significant impact to our HRGSC team and its’ growth. Please find below job description and also share us below required information in table with your most updated CV to process your candidature.

Job Title: Senior Associate - People Services Team

Location: Vikhroli Mumbai

Remote/Hybrid: Hybrid – 2 to 3 days a week from office

Department: People HR & Performance

Reporting to: Deputy Manager

Purpose of Role : The Senior Associate, People Services Team will have responsibilities to Deliver People Services through Consultation and Collaboration with Regional partners which includes Program Participation, Solution Design and Stakeholder Management

Scope : Responsible for managing UKICIME, Americas and Continental Europe region for People Services Team.

Key Responsibilities

• Provides HR transactional/administrative support on HR queries related to process, policies, Data administration, Payroll, HR systems, preparation of operational metrics, employee file maintenance etc.

• Works closely with our internal HR teams to ensure efficient service delivery on Recruitment, on-boarding and Employee Life cycle processes for our employees and managers.

• Analyse key performance data to recommend and implement continuous process improvements & involves self in system/User acceptance testing along with relevant HR teams.

• Responsible to work with the country HR teams to maintain the right data in the HR systems

• Ensures that all the assigned tasks & responsibilities to self and team are completed within the agreed timelines

• Partners with internal HR teams such as C&B, reporting, Talent acquisition etc. to develop simplified way of working that ensures efficient HR process output for our employees & managers

• Delivers high quality and consistent service delivery to all internal customers and stakeholders ensuring that the processes are efficient & meet compliance.

• Demonstrate readiness and approachable attitude at all times to assist other cross-functional teams/processes

Attributes/Technical Skills

• Good knowledge of MS Word, excel and outlook

• Must possess very good communication skills (verbal & written)

• Business Process Management Services tools (Visio, Blue works)

• Should have a good understanding of the Global HR workings

• Skilled in resolving complex employee queries and process bottlenecks

Relevant Experience ·

2 to 5 Years of Working in a Global HR Organization

· Preferably part of a few Migrations in an offshored environment

· Good knowledge of SAP SuccessFactors or Workday and HR ticketing systems such as Service Now or Siebel.

· Experience in handling multiple streams of work concurrently while applying excellent time management and communication skills

· Experience in lean processes, process improvement, implementation of enabling HR technologies will be an added advantage

· Working knowledge in HR Operations, Onboarding and Recruitment process support would be an advantage

· Should be comfortable working with stakeholders and presenting recommendations

Education and Professional Qualification: Graduate or Post Graduate

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