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Senior Business Analyst
Job Description
We have an exciting opportunity for a Senior Business Analyst at UL Standards & Engagement. This is a hybrid opportunity based in our Evanston, IL or Raleigh-Durham, NC office.
The Senior Business Analyst will support technology enabled services and initiatives to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable. The Senior Business Analyst will leverage advanced application and technical knowledge of software and system functions to inform technology solutions implementation, process improvement and user experience optimization. The Senior Business Analyst will drive rigorous technical requirement discovery, identify substandard or inefficient system processes, and ensure systems are designed, tested, and maintained to support usability and operational excellence.
UL Standards & Engagement:
At UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking tough questions because we believe a safer world begins with knowledge.
Build a safer, more secure, and sustainable future with us. Join us and work with our Standards teams who develop the standards required to put that knowledge into practice.
What you’ll learn and achieve:
As the Senior Business Analyst, you will play a key role in the rapid growth of UL as you:
- Provide functional and operational support of technology software and systems. Drive continuous improvement of technology solutions and identify opportunities to meet evolving stakeholder needs and ULSE strategic objectives.
- Lead comprehensive technical requirement gathering across functional areas, to support safety standards processes, regulatory needs and organizational objectives. Ensure requirements are complete, traceable and aligned with priorities.
- Analyze existing systems and monitor performance of technology solutions. Participate in testing and quality assurance assessments, conduct regular audits and use data driven insights to offer recommendations on capabilities and optimize functionality.
- Validate user requirements for systems in production. Continuously assess user feedback and evolving needs to inform system enhancements.
- Support deployment and configuration of new systems, applications and updates. Provide ongoing education to end-users, create and deliver tailored training programs and materials.
- Manage end-to-end projects, plan and execute activities across the project lifecycle and ensure timely and high-quality deliverables. Support ongoing project governance through clear documentation, risk management, and status reporting.
- Build and maintain relationships with key stakeholders, identify needs and leverage technology solutions to support operational efficiency, streamline processes and improve user experiences.
- Provide advanced troubleshooting and resolution for system and applicant issues. Develop and apply end-to-end solutions and implement proactive strategies to address complex, undefined and ambiguous challenges.
- Drive collaboration within the team to ensure team-level goal achievement and enable successful adoption and integration of technology solutions.
- Support and facilitate internal and external meetings. Prepare meeting agendas, presentations, and other deliverables.
- Maintain continued awareness of industry trends, emerging technologies and best practices to continually improve performance and effectiveness of technology solutions.
- Independently execute tasks that range in complexity and scope.
- Perform other duties as directed.
What you’ll experience working at UL Standards & Engagement: We have pursued our mission of working for a safer, more secure, and sustainable world for nearly 130 years, embedding conscientious stewardship into everything we do.
- People: Our people make us special. You’ll work with a diverse team of experts respected for their independence and transparency and build a network, because our approach is collaborative. We collaborate across disciplines, organizations, and geographies to build the global scientific response that today’s global challenges require.
- Interesting work: Every day is different for us here. We see what’s on the horizon and use our expertise to build the foundations of a safer future. You’ll have the opportunity to push the boundaries of human understanding as part of a team working to advance the public good.
- Grow and achieve: We learn, work, and grow together through targeted development, reward, and recognition programs.
- Values. Four core values guide our work: collaboration, respect, integrity, and beneficence. By living our values, we inspire the trust essential to fulfilling our mission and foster partnerships that enable us to pursue a beneficent future in which we all can thrive.
- Total Rewards: All employees at UL Standards & Engagement are eligible for bonus compensation. We offer comprehensive medical, dental, vision, and life insurance plans and a generous 401k matching structure of up to 5% of eligible pay. Moreover, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. Depending on your role, you may be able to discuss flexible working arrangements with your manager. We also provide employees with paid time off, including vacation, holiday, sick, and volunteer days.
What makes you a great fit:
While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes:
- Advanced application and knowledge in implementing technology and enterprise software solutions. Proficiency in managing and optimizing workflows within these platforms and driving associated resource and change management.
- Strong understanding of systems development lifecycle (SDLC) methodologies and quality assurance best practices. Experience guiding user testing, facilitating feedback sessions, and incorporating findings into systems improvements.
- Strong project management skills with experience developing comprehensive project plans, identifying and mitigating risks, and managing project resources to deliver successful outcomes.
- Demonstrated leadership skills with ability to lead project teams and effectively communicate project goals, requirements and progress to various stakeholder groups.
- Advanced problem-solving skills and experience analyzing and addressing issues with expertise in developing and implementing contingency plans.
- Strong communication, presentation and facilitation skills, with ability to communicate key concepts and information to both technical and non-technical audiences.
- Positive and collaborative interpersonal skills, with proven capability in fostering collaboration and partnership across teams to develop solutions with broad impact.
- Strategic thinker with ability to innovate and adapt in a dynamic industry landscape.
Professional education and experience requirements for the role include:
- Bachelor’s degree. Advanced degree preferred
About UL Research Institutes and UL Standards & Engagement
UL Research Institutes and UL Standards & Engagement are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.
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