Senior Business Process Analyst

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB) THE HUB24 STORY We think creatively and we're not constrained by traditional thinking or barriers to success. We're led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. Benefits and Life at HUB24 Learn more about our employee benefits Job Summary: We are hiring for multiple Business Process Analyst roles at both mid and senior levels, with opportunities available as fixed-term contracts (FTC) and permanent positions. These positions can be based in either Sydney or Melbourne. As a Business Process Analyst, you will support the Business Operations Teams and Management in defining and delivering a roadmap of continuous improvement initiatives. You'll build detailed knowledge of operational areas, analyse and improve systems and processes, and play a critical role in implementing change, working with cross-functional teams-including IT, Product, Legal, Compliance, Finance, and Operations. Your success will be measured by efficiency gains, cost savings, and improvements to the Adviser and Client experience. Responsibilities: Analyse, review, and improve business processes and systems within Business Operations. Facilitate requirements and data gathering workshops across Operations, Product, and IT teams. Prepare business requirements documentation and recommendations to support change initiatives. Elicit product backlog items and acceptance criteria for prioritised features. Document and maintain business processes, process maps, and procedures. Advocate for and enforce good process governance and quality documentation. Lead process improvement activities, user acceptance testing, and change implementation. Coordinate operational readiness, impact assessments, and staff training. Ensure compliance with organisational policies, procedures, and legislative requirements. Build and maintain strong relationships with internal stakeholders and external vendors. Requirements: Solid experience in a similar role involving business process analysis. Experience supporting financial services business process and operations functions. Working knowledge of business analysis methodologies, practices, techniques, and tools. Understanding of project delivery lifecycles and governance, including Agile (e.g., Scrum). Strong written and verbal communication skills. Ability to build strong working relationships, influence others, and negotiate outcomes. Resilience, continuous improvement mindset, and ability to work under pressure. The Recruitment Process Acknowledgement email once your application has been submitted. Our Talent team will start reviewing your application. If unsuccessful, you will be notified. If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. If you're a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role. Should you require any accommodations to the recruitment process, please email , and one of our team will contact you. Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. Communication of outcomes to successful and unsuccessful candidates and feedback provided. As part of our process, a police check will be conducted on all successful candidates . Further details on our can be found here. 2024 Circle Back Initiative Employer - we commit to respond to every applicant.Endorsed by , we are proud to be recognised as an employer of choice for women.We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know - we're here to support you