Senior Client Account Coordinator

Loyalty360 is searching for a Senior Client Account Coordinator, responsible for supporting Loyalty360 accounts/clients and business development efforts.

Responsibilities include:

• Schedule and lead regular touchbase meetings with clients via Teams/Zoom calls
• Onboard new clients and ensure they stay on track in the execution of their membership benefits
• Identify, advocate, and advise members on additional ways to maximize the value of their Loyalty360 membership
• Manage the member renewal process (and upsell), inclusive of member benefit and exposure review
• Support other members of the Loyalty360 client support team by managing proposals, contracts, and client deliverable calendars
• Professionally communicate with clients via email and phone conversations
• Understanding of industry trends and terminology to effectively share suggestions and best practices with Loyalty360 members
• Outreach (email and phone) to potential members, conference sponsors, media partners, and attendees
• Creating and delivering proposals to potential clients
• Discover and understand clients' internal metrics and goals for a successful relationship with Loyalty360. Ensure the member knows how to achieve and measure those results.

Day-to-day:

• Setting up and leading regular meetings with each client. The meetings will focus on ensuring deliverables are met but also to learn more about what the client needs/wants, learning where we can provide additional support, and providing the support that they're looking for.
• Keep all clients abreast of Loyalty360 happenings: conference updates, new site functionalities, new ways to leverage their membership, awards, research, etc.
• Updating member deliverables and contact information via various systems (Salesforce, Google Docs, Monday.com, etc.)
• Work with internal teams to ensure client deliverables (content, advertising, conference benefits, etc.) are completed in a timely manner

Requirements:

• At least 3 years of successful account management/business development experience in a business or marketing-related field. A proven understanding of the customer loyalty industry is highly desired.
• Excellent communication skills, including the ability to convey complex ideas clearly.
• Strong writing, grammar, and proofreading skills.
• Willingness to continuously learn about customer loyalty and customer experience industry.
• Demonstrates ability to prioritize and meet deadlines with efficiency and accuracy.
• Ability to work independently as well as part of a team. Willingness to support other job functions as needed.
• Bachelor’s degree required.

Company Culture & Benefits

At Loyalty360, we are passionate about helping brands and marketers succeed in the evolving world of customer loyalty. We foster a collaborative, supportive environment where creativity and innovation thrive.

Our Values:

• Continuous Learning: We encourage professional growth and provide opportunities to expand your knowledge of loyalty and customer experience.
• Collaboration: We believe the best ideas come from working together and sharing diverse perspectives.
• Impact: Your work will directly influence how brands engage and retain their customers.

Benefits Include:

• Flexible work environment
• Opportunities for professional development and industry networking

Job Type: Full-time

Pay: From $56,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote