Senior Client Relations and Advisory Manager

About the Role:

Al Khobar continues to grow as a leading center for corporate services, financial consulting, and business advisory operations, and at Chancellor Insurance and Advisory Group, we provide strategic insurance solutions, risk advisory services, and client-focused business support for commercial and enterprise clients across Saudi Arabia. We believe strong client relationships are built through trust, expertise, and exceptional professional service.

We are looking for a Senior Client Relations and Advisory Manager who can take ownership of our client engagement strategy and advisory operations. You are not simply managing accounts; you are building long-term partnerships, delivering strategic guidance, and ensuring exceptional client satisfaction across all service interactions.

You will lead a dedicated client services team, bridging operational support, advisory solutions, and stakeholder communication to strengthen client relationships and business performance.

Why Work With Us?

The Environment:
Our offices in Al Khobar are designed to support collaboration, professionalism, and strategic business operations. We value a workplace culture focused on leadership, accountability, and high-quality client service.

Leadership Visibility:
We believe client relationship leadership directly contributes to organizational growth and reputation. You will work closely with executive leadership and key stakeholders while contributing to strategic business planning from Day 1.

Modern Advisory Operations:
We continuously invest in CRM platforms, reporting systems, operational technologies, and service management tools to support efficient client engagement and advisory excellence.

Growth:
You will receive access to leadership development programs, professional advisory certifications, and regional business conferences to support your long-term career advancement.

Key Responsibilities:

Client Relationship Leadership:
Manage and strengthen relationships with corporate clients, business partners, and key stakeholders while ensuring high levels of service quality and client satisfaction.

Advisory Services Management:
Provide strategic guidance and operational support related to insurance solutions, risk management services, and business advisory initiatives.

Team Leadership:
Lead, mentor, and develop client services and advisory teams while promoting professionalism, accountability, and service excellence.

Operational Coordination:
Collaborate closely with operations, compliance, finance, and business development teams to ensure seamless client support and effective service delivery.

Performance Monitoring:
Track client satisfaction metrics, service KPIs, operational performance, and relationship management outcomes while implementing continuous improvement initiatives.

Stakeholder Communication:
Present service updates, advisory recommendations, and operational insights to senior management and external stakeholders while maintaining strong professional relationships.

What We Are Looking For:

Experience:
7+ years of experience in client relations, advisory services, insurance operations, or corporate account management, with at least 2-3 years in a senior leadership role.

Industry Knowledge:
Strong understanding of client engagement strategies, advisory operations, business relationship management, and corporate service delivery standards.

Leadership Skills:
Proven ability to lead client-facing teams in fast-paced corporate or professional services environments.

Technical Skills:
Experience working with CRM platforms, reporting systems, operational planning tools, and business performance management software.

Language Skills:
English proficiency is required for professional communication and operational reporting. Arabic language skills are considered a strong advantage.

Mindset:
You are relationship-driven, strategic, and solutions-oriented. You understand how to balance client satisfaction, operational efficiency, and business growth while leading teams in a professional advisory environment.

الراتب المدفوع: ﷼٢٠٬٠٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي