Senior Client Success Director

About the Role

In Kuwait City, strong business is built on trust, reputation, and long-term relationships—and at OK Advantage Corporate Services, we apply that same standard to every client partnership we build. We deliver strategic business solutions, operational consulting, and enterprise support services to organizations across the Gulf region. We believe client success isn't about solving problems after they happen—it's about creating partnerships so strong that challenges are anticipated before they appear.

We are looking for a Senior Client Success Director who can take ownership of our enterprise client strategy. You are not simply managing accounts—you are shaping the client experience, driving retention strategy, and identifying long-term growth opportunities across our highest-value partnerships.

You will lead a high-performing client success team, bridging the gap between client expectations, commercial objectives, and operational execution. You are the trusted advisor in rooms filled with executives, decision-makers, and internal stakeholders.

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Why Work With Us?

The Environment:

Our office is located in the heart of Al Asimah’s commercial district. We value a workplace designed for executive collaboration—think modern boardrooms, premium client meeting spaces, panoramic skyline views, and coffee that keeps strategic conversations moving.

Leadership Culture:

We don't need you to convince us that client relationships drive growth. We already know. You will have a seat at the decision-making table from Day 1.

Premium Client Portfolio:

Our clients include enterprise organizations, regional partners, and fast-scaling businesses. You will work directly with decision-makers who value long-term partnerships.

Growth:

You will have access to executive leadership programs, international business conferences, and advanced commercial strategy training to keep your skills sharp.

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Key Responsibilities:

Client Portfolio Ownership:

Own and strengthen executive-level relationships across key strategic accounts. Ensure clients see measurable value in every partnership.

Retention & Expansion:

Develop account retention strategies, lead contract renewals, and identify commercial growth opportunities across existing partnerships.

Team Leadership:

Mentor Senior Account Managers and Client Success teams. Conduct performance reviews and provide strategic coaching that elevates team performance.

Client Intelligence:

Don't rely on assumptions. Use client feedback, performance metrics, and market insights to improve service delivery and business outcomes.

Stakeholder Management:

Present business reviews, strategic recommendations, and growth opportunities to clients and executive leadership. You can explain not just what decisions should be made—but why they matter.

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What We Are Looking For?

Experience:

8+ years in Client Success, Enterprise Account Management, Business Development, or Strategic Partnerships, with at least 3+ years in senior leadership.

Track Record:

A proven history of managing enterprise accounts, driving retention, and delivering measurable revenue growth.

Leadership:

You have successfully built, mentored, and scaled high-performing client-facing teams.

Communication:

Exceptional executive communication, negotiation, and relationship-building skills.

Language Skills:

English (Professional/Fluent) is required for business communication. Arabic is considered a strong advantage.

Mindset:

You are strategic, commercially aware, and relationship-driven. You know when to protect a partnership, when to challenge a client, and when to turn an opportunity into long-term growth.

الراتب المدفوع: KWD٢٬٥٠٠٫٠٠٠ لكل شهر

موقع العمل: بشكل شخصي