Senior Commercial Lines Account Manager- Small Business

Brown & Brown is seeking a Senior Commercial Lines Account Manager to join our growing team in Phoenix, AZ!

The Senior Commercial Lines Account Manager provides high-quality service to commercial insurance clients by managing accounts and supporting Account Executives and Producers. Key duties include processing endorsements, audits, and policy changes; issuing certificates and ID cards; handling billing and claims; assisting with renewals; and quoting additional coverages. This role requires a solid understanding of commercial insurance coverages to advise clients and ensure they have the right protection, along with strong attention to detail and effective communication with clients, carriers, and internal teams.

How You Will Contribute:

• Manage un-routed mail in a timely manner
• Issue certificates of insurance and evidences of property insurance-working knowledge of contract requirements and forms needed.
• Issue ID cards
• Check billing status with carrier - Handle late pay/cancellation/reinstatement from beginning to end. Communicate with client about pay status via phone and/or email.
• Order loss runs – complete loss run matrix
• Order Experience mods from current carriers
• Able to read/understand an MVR – Orders MVRs when required
• Process Change Requests- handle errors, corrections etc. including interaction with clients/carriers
• Process Endorsements and invoice any Agency Bill items- issue check request/process refunds from accounting, send refunds to payee.
• Process Policies (complete checklist, handle discrepancies, communicate with AE and or underwriter)

Licenses and Certifications:

• Property & Casualty License (Preferred)

Skills & Experience to Be Successful:

• High school diploma or equivalent
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 2+ years insurance experience (Preferred)
• Professional office environment experience (Preferred)
• College degree (Preferred)

Pay: $27.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Phoenix, AZ 85004