Senior Community Manager

KAIZEN Asset Management Services

KAIZEN Asset Management Services is a premier property management firm in Dubai, established in 2006. As the first ISO 9001:2015 certified provider in the region, KAIZEN AMS delivers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With a portfolio valued at AED 19 billion spanning over 130 projects, KAIZEN AMS has built a trusted brand and earned the confidence of prominent real estate clients across the UAE.

We are seeking a Senior Experience Manager

We are seeking a highly motivated and experienced Senior Experience Manager to join our team. At KAIZEN, we are dedicated to creating vibrant, sustainable communities that deliver exceptional living experiences for residents.

Key Responsibilities

• Lead and oversee community management operations, including financial performance, maintenance, and resident experience.
• Ensure compliance with all applicable laws, regulations, and owners' association bylaws.
• Drive service excellence by monitoring service providers' adherence to company SLAs and KPIs.
• Develop and implement strategies to optimize building performance and enhance community experience.
• Collaborate with cross-functional teams to elevate service delivery and overall resident satisfaction.
• Champion initiatives focused on sustainability, environmental stewardship, and technology integration.
• Build and maintain strong relationships with key stakeholders, including property owners, vendors, and regulatory authorities.
• Evaluate operational efficiency and recommend improvements for building management processes.
• Prepare and present comprehensive reports to senior management and clients.
• Stay informed on industry trends, best practices, and legal developments to maintain a competitive edge.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred).
• Minimum of 5 years of experience in owners association management.
• Certification in property management or owners association management (e.g., CMCA, M100, PCAM).
• Strong knowledge of local laws and regulations related to owners' associations.
• Exceptional communication and interpersonal abilities.
• Proficiency in financial management and reporting.
• Commitment to sustainability and environmental stewardship.
• Technologically savvy with experience in property management software.