Senior Consultant

Provide L3 support for Cobol, and .NET platform applications, resolving complex technical issues and managing escalations from L2 support teams.

• Monitor application performance and stability, proactively identifying and addressing potential issues.
• Perform root cause analysis for recurring problems and implement long-term solutions.
• Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance.
• Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process.
• Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides.
• Implement and maintain application configurations, patches, and upgrades.
• Participate in on-call rotation to provide 24-7 support for critical applications.
• Conduct training and mentoring sessions for L1 and L2 support teams.
• Ensure compliance with ITIL standards and company policies, including change management and incident management processes.
• Extensive experience with .NET Applications including configuration, administration, and support.
• Proficiency in scripting and automation to enhance support processes and workflows.
• Proven experience in managing escalations and providing L3 support.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to participate in on-call support rotation.
  
  

Preferred Skills

• Knowledge of ITIL framework and best practices for IT service management.
• Experience in Application Support and Maintenance
• Previous experience in a similar role within a large enterprise environment