Senior Customer Care Executive

• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
• Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Work Location: In person