Senior Customer Service Executive

About Us:

Home Done is a leading UK-based online retailer specializing in home and garden products. We are looking for Customer Service and Support professionals to join our back-office team in Karachi. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you!

Primary Responsibilities:

• Process customer orders and promptly respond to emails.
• Handle customer inquiries and calls effectively.
• Provide after-sales support to ensure customer satisfaction.
• Address ad-hoc tasks as needed.

Required Skills and Qualifications:

• 4+ years of experience in customer service and support roles with international companies.
• UK-market experience will be a plus.
• Experience in order processing and order management.
• Exceptional command of the English language, both written and spoken (mandatory).
• Previous experience in call handling and customer service.
• Familiarity with relevant CRMs.
• eCommerce industry experience will be preferred.

Interpersonal and Soft Skills:

• Commitment to quality and customer satisfaction.
• Excellent attention to detail.
• Self-organized & disciplined.
• Team player (cooperates and works well with team members).
• Excellent communication skills with the ability to explain issues clearly and simply, both orally and in writing.
• Strong work ethic and ability to multitask efficiently.

What We Offer:

• Competitive salary package based on skills and experience.
• Yearly increments to recognize and reward your contributions.
• Comprehensive health insurance coverage for you, your spouse, and your children.
• Paid leave for work-life balance.
• The chance to be part of a growing company with a strong market presence

Salary Range: PKR 70,000 to 100,000

Work Schedule: 1:30 pm to 10:30 pm (PKT) Mon to Fri + Alternate Sundays

Job Location: DHA, Phase V, Karachi (Onsite)

Drop your CV at hr@homedone.co.uk

Job Type: Full-time

Pay: Rs70,000.00 - Rs90,000.00 per month

Application Question(s):

• What is your current salary?
• What is your expected salary?

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 3 years (Required)

Location:

• Karachi (Required)

Work Location: In person