Senior Customer Service Representative

Senior Customer Service Representative

Location: Dubai

Employment Type: Full-time

Experience Level: Senior

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About Us:

We are currently the Largest Doctor on call provider in UAE and by far the Largest Private Ambulance Service Provider in Dubai; Our Victors team is 300+ staffs with high qualifications in medical service including licensed Doctors, Nurses and Paramedics.

Due to our expansion, we are looking for the qualified candidates for the position of a Senior Customer Service; Arabic & European Languages is an advantage.

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Key Responsibilities:

• Answer inbound calls

• Schedule and coordinate patient appointments

• Provide information about services, eligibility, and care plans

• Maintain accurate records and documentation in our CRM system

• Handle service-related concerns and resolve issues promptly and professionally

• Collaborate with doctors, nursing staff and field personnel

• Follow up with clients to ensure satisfaction and care continuity

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Qualifications:

• Previous experience in customer service with at least 4 years, preferably in healthcare industry

• Excellent communication and interpersonal skills

• Proficient in Microsoft Office and CRM systems

• Ability to multitask and stay organized under pressure

• Empathy, patience, and professionalism when dealing with sensitive situations

• College degree; healthcare training is a plus

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Qualified candidates may submit their updated CV to

hr@vipdoctor247.com

Job Type: Full-time