Qureos

FIND_THE_RIGHTJOB.

Senior Customer Service Representative

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

Senior Customer Service Representative

Location: Dubai

Employment Type: Full-time

Experience Level: Senior

______________

About Us:

We are currently the Largest Doctor on call provider in UAE and by far the Largest Private Ambulance Service Provider in Dubai; Our Victors team is 300+ staffs with high qualifications in medical service including licensed Doctors, Nurses and Paramedics.

Due to our expansion, we are looking for the qualified candidates for the position of a Senior Customer Service; Arabic & European Languages is an advantage.

______________

Key Responsibilities:

  • Answer inbound calls
  • Schedule and coordinate patient appointments
  • Provide information about services, eligibility, and care plans
  • Maintain accurate records and documentation in our CRM system
  • Handle service-related concerns and resolve issues promptly and professionally
  • Collaborate with doctors, nursing staff and field personnel
  • Follow up with clients to ensure satisfaction and care continuity

______________

Qualifications:

  • Previous experience in customer service with at least 4 years, preferably in healthcare industry
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office and CRM systems
  • Ability to multitask and stay organized under pressure
  • Empathy, patience, and professionalism when dealing with sensitive situations
  • College degree; healthcare training is a plus

______________

Qualified candidates may submit their updated CV to

hr@vipdoctor247.com

Job Type: Full-time

© 2025 Qureos. All rights reserved.