Senior Customer Success Architect

About GitHub: As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations: In this role you can work from Remote, India
Overview:

GitHub enables organizations to succeed by fostering collaboration for better software
development. The Senior Customer Success Architect role focuses on building strong technical
relationships, driving business growth, and aligning GitHub solutions with customer digital
transformation goals. This includes identifying customer needs, matching them to product
features, and ensuring effective technology adoption. The role bridges technical and business
objectives in collaboration with GitHub Customer Success Managers and supports customer
enablement through readiness resources, fostering successful implementation and adoption of
GitHub technologies.

Responsibilities:

Customer and Industry Insights

• 
  Align customer business requirements with product features to support their digital

transformation goals, ensuring technology meets their specific needs.

• Leverage business insights, global best practices, and industry expertise to inform

account strategy and growth opportunities. Collaborates with global teams to gather

data, assess performance, and identify risks, providing actionable recommendations for

customer success and adoption

Trusted Advisor

• Leverage IT, industry, and business insights to coach GitHub teams on customer

strategies and provide technical guidance for positioning GitHub solutions.

• Advise technical and business stakeholders on embedding DevSecOps using GitHub

narratives.

• Simplify complex technical concepts for diverse audiences and inspire collaboration

among customers, partners, and GitHub teams to drive business transformation.

• Serve as the customer's advocate by relaying feedback and challenges to internal

teams, escalating critical issues to ensure effective solutions and support for the

customer.

Customer Enablement

• 
  Use existing and new readiness resources to support enablement plans for customer

technology adoption. Communicates the value of GitHub solutions, aligning them with

customer environments and providing tailored recommendations.

Partnership

• Partner across GitHub Revenue and Product teams (Customer Success Manager,

Account Executives, Solutions Engineers, Product Managers, and Support Engineers) to

define and execute account strategy.

Specialty Responsibilities

• Engage in post-sales activities with large customers, aligning stakeholders to drive

solution implementation and fostering strong relationships within the customer

organization.

Qualifications:

GitHub Leadership Principles:

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are: GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!