Senior Customer Success Manager - UAE

About Us

At Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth

We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.

Our Mission: One Human, One Doctor . We build AI teammates that augment clinicians — scribes, nurses, receptionists, translators — all powered by our own world-class models and deployed in real-world care.

Our Traction

• 450+ organizations signed 16 months
• AI agents cut admin by ~2.8 hours daily and reduce onboarding 85%.
• 5M+ Clinical Tasks completed to date, serving 36+ specialties.
• Raised $25M from YC, Eric Yuan, Amity, Semper Virens
• Patented AI architecture (MedCon-1) outperforms GPT-4.5, Gemini, Claude on clinical reasoning tasks
  
  

Sully requires A-players capable of 4 months = 1 year output. This is not a 9–5. We move with urgency, and the bar for output is high.

The Role

You will own Sully’s most strategic clients and be responsible for:

• Building executive trust and strong client relationships
• Ensuring clients realize value with demonstrable ROI
• Owning expansion opportunities
  
  

You’ll operate like a GM for your book of business: high judgment, high autonomy, high expectations.

What You’ll Do

• Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs.
• Lead outcomes: define success metrics, build adoption plans, and ensure our clients win
• Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).
• Playbook building: Build the playbook for how we consult and support our highest value accounts
• Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients
  
  

What You Must Bring

• 6+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes.
• Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.
• Preferred backgrounds: high-growth B2B startup experience, ex-founders, management consultants, and client-facing finance roles
• You operate like an owner and take extreme accountability.
• You’re metrics-driven, prioritize relentlessly, and own results end-to-end.
• Willingness to travel up to 20% for in-person client meetings and industry conferences
  
  

First-Month Focus

• Master Sully’s product, understand our client’s clinical workflows, and build a point of view on “what winning looks like” for each strategic account.
• Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts
• Deliver at least one visible client win (adoption lift, workflow unlock, expansion path)
  
  

Who Thrives Here

• Entrepreneurial to your core: You think in outcomes, thrive in chaos, and take ownership without limits
• Mission-obsessed: You’re here to save lives, not just ship features — patients and doctors are your why.
• Impact-driven & fast-moving: You sprint toward hard problems and ship with sharp judgment.
• Elite teammate: You raise the bar through high standards, direct feedback, and craft excellence.
  
  

Why Join Sully.ai ?

🔥 Revolutionizing the antiquated $800B+ Healthcare market

🧠 50%+ of us are ex-founders. We hire A-players, not passengers

⚡️ Speed matters - we operate with urgency, autonomy, and ownership

🧪 You’ll work on real, first-of-their-kind problems at the edge of AI and medicine

❤️ Your work helps doctors reclaim their time - and patients get better, faster care