Senior Delivery Lead

Role Overview As a Senior Delivery Lead, you will own end-to-end delivery of SAP transformation, implementation, and integration engagements for enterprise clients — turning a signed SOW into a predictable, low-friction project experience from kickoff through post–go-live. You’ll lead Mindset-led engagements and operate inside multi-vendor programs alongside strategic SI partners, keeping our team focused, NPS high, and client outcomes on track.

Key Responsibilities

Delivery Ownership

• Own scope, schedule, budget, and quality for one large or multiple concurrent SAP engagements.
• Translate SOWs into executable delivery plans using SAP Activate or a hybrid agile model.
• Run project cadence (standups, sprint reviews, steering committees) and maintain plans, RAID logs, and status artifacts.
• Drive UAT, cutover planning, and go-live readiness through hypercare exit.

Client & Stakeholder Management

• Serve as the primary delivery contact for client project leads, BPOs, and PMOs.
• Lead risk & issue management, change control, budget conversations, and escalation handling.
• Deliver clear executive-ready updates and proactively reset expectations when scope, risks, or timelines shift.

Multi-Vendor Programs

• Lead Mindset’s workstream inside SI-led programs, navigating partner governance, tooling, and onboarding environments.
• Hold the line on Mindset’s scope and assumptions when partner-driven changes threaten margin or timeline.
• Surface partner-side risks early and drive structured resolution before they impact delivery.

Team Orchestration

• Coordinate cross-functional SAP teams (functional, development, integration, data, testing, change management) across onshore and offshore resources.
• Manage handoffs across phases and time zones so context never gets lost.

Commercial & Pre-Sales

• Flag scope and resourcing risks that threaten margin and apply rigorous change control.
• Support AEs and Principals with delivery feasibility reviews, estimation sanity checks, SOW shaping, and proposal walk-throughs.
• Identify follow-on opportunities aligned to the client’s strategic roadmap.

Required Qualifications

• 7+ years in professional services or SAP consulting; 5+ years in a dedicated delivery lead, PM, or scrum master role.
• Full-lifecycle SAP implementation ownership (planning through cutover and hypercare).
• Strong working knowledge of SAP S/4HANA and SAP BTP across multiple functional modules.
• Active certification in agile/PM methodology (CSM, PMP, SAFe, or PMI-ACP).
• Proven experience inside multi-vendor SI-led programs.
• Expert proficiency in JIRA; strong working knowledge of Parallax or equivalent PSA tooling.
• Executive-ready communication skills and a sustained NPS 8+ track record.
• Ability to travel up to 25%.

Bonus Points

• SAP Activate certification or SAP-specific delivery credentials.
• Pre-sales experience (feasibility reviews, SOW co-authoring, proposal defense).
• Industry depth in Consumer Products, Energy & Utilities, Manufacturing, or Industrial.
• Experience building delivery communities of practice or contributing to internal accelerators.

Why Mindset?

• $115-165K base salary + bonus
• Attend and participate in leading SAP events and conferences
• Ability to work remotely as needed
• Part of a hard-working, fun, motivated team
• Opportunity to significantly contribute to the ongoing growth of a game-changing company in the ERP space

What Success Looks Like in Year One

You’ve led at least one engagement to a successful go-live and hypercare exit, sustained NPS 8+ across your portfolio, hit your billable utilization target (75–100%), and are a recognized go-to for navigating complex SI-partner programs without burning out the team or the client relationship.

Mindset’s Diversity and Inclusion Commitment

At Mindset, we are committed to diversity and inclusion not simply as a declaration of intent, but as part of our journey of constant improvement. Mindset’s mission is to provide an inclusive environment where every individual can reach their full potential and make an impact.

Our goal is simple, to make everyone feel welcomed and valued. We believe that diversity of background, thought, experience, and perspective is essential to our top-tier workplace environment and makes us a powerful team that can deliver the highest value to the clients we serve.

Mindset does not discriminate against any employee or applicant for employment on the basis of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

Mindset provides our employees with the resources they need to succeed. We recruit, hire, promote, transfer, and provide advancement opportunities on the basis of individual qualifications and job performance, and contributions to the performance of the team and company. Our employment practices are consistent with the requirements of all applicable state and federal laws as we strive to build a diverse and inclusive team. Welcome to Mindset.