Senior Deskside Technician (Service Desk, Desktop Support)

Join the EMPIGO Technologies Team!

**THIS IS NOT A REMOTE ONLY ROLE. YOU SHOULD BE IN THE LOCALE TO APPLY.**

We're seeking a Senior Deskside Support Technician in the Greenwood, IN and ability to commute within the Indianapolis, IN market. This is an excellent opportunity to advance your IT career by working with enterprise-level systems and providing high-level technical support to our diverse client base. You'll serve as a senior technical resource, handling complex issues and maintaining critical infrastructure.

What You'll Need:

Experience Requirements:

• 4-6 years of IT support and systems administration experience
• Proven track record in enterprise environment troubleshooting and system management

Education (One of the following):

• High School diploma with required experience above
• Associate's degree or higher in an IT-related field
• Relevant professional IT certifications

Required Certifications:

• CompTIA A+ (minimum or equivalent work experience)
• CompTIA Network+ or Security+ preferred
• Microsoft 365 Administrator Associate or equivalent a plus

What You'll Do:

• Manage and work within Windows Server environments, Active Directory, and Azure infrastructure
• Manage user accounts, permissions, and security policies
• Resolve complex technical issues escalated from lower-tier support
• Provide advanced troubleshooting for Windows and Mac OS environments
• Serve as subject matter expert for critical system failures and outages
• Mentor junior technicians and provide technical guidance
• Monitor network performance and troubleshoot connectivity issues
• Implement and maintain backup and disaster recovery solutions
• Coordinate with client success and account management teams
• Document technical procedures and maintain system documentation
• Work directly with clients on complex technical projects
• Provide technical consultation and recommendations
• Ensure adherence to SLAs and maintain high customer satisfaction

Skills We're Looking For:

Technical Expertise:

• Intermediate knowledge of Windows Server administration and Active Directory
• Experience with Microsoft Azure and cloud technologies
• Proficiency in network troubleshooting and infrastructure management
• Experience with virtualization technologies (VMware, Hyper-V) a plus
• Excellent problem-solving and analytical abilities
• Strong communication skills for technical and non-technical audiences
• Ability to work independently and manage multiple priorities
• Customer service orientation with professional demeanor
• Mentoring and knowledge transfer capabilities

Why Empigo Technologies?

Our Vision: We collaborate with our clients to identify their business needs and deliver solutions that ensure business continuity, security, and the necessary infrastructure to help them grow, while responding immediately to minimize downtime.

Our Values:

• BE HONEST – We are committed to total transparency and always seek and tell the truth.
• BE RELIABLE – We strive to do what we say we will do, without exception.
• BE GENUINE – We are authentic and understand that no one is perfect.
• BE KIND – We believe in putting others first, as this often leads to mutual respect and cooperation.

Visit us at empigo.com for more information about our team and how you can be part of it!

Job Type: Full-time

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Are there any schedules/shifts that you are unable to work (normal/swing/graveyard, days of the week/weekend/travel)?
• What is your desired salary range for this position?
• This position requires the ability to visit various client sites in the greater Indianapolis area. Do you have access to reliable transportation?
• When would you be available to start in a new position?

Work Location: In person