Senior Director Human Resources Operations

SENIOR DIRECTOR, HUMAN RESOURCES OPERATIONS

ROLE OVERVIEW

Reporting to the Senior Vice President & Chief Human Resources Officer and serving as a key member of the leadership team, this individual will lead a multi-disciplinary HR team spanning multiple company lines and functions.

Primary Areas of Accountability:

• Staffing, Recruiting, Onboarding & HR Operations – 30%

• HR Information Systems, Reporting & Analytics – 30%

• Employee Relations, Performance Management & Compliance – 15%

• Talent Acquisition Strategy – 15%

• Special Projects – 10%

RESPONSIBILITIES

• Serve as the HR Operations leader and trusted advisor to the management team, providing guidance and strategic counsel on all matters impacting talent, performance, engagement, and organizational effectiveness.

• Partner with business leaders to design and maintain organizational structures that align resources, people, and processes with business goals. Lead initiatives in workforce planning, succession management, and organizational design.

• Direct and continually improve large-scale staffing programs for game day and stadium operations talent, ensuring best-in-class execution of recruiting, onboarding, and employee experience for thousands of seasonal and part-time team members.

• Manage HRIS platforms, analytics, and vendor relationships to drive operational efficiency and informed decision-making across HR programs.

• Collaborate with Finance and IT to ensure HR systems, payroll processes, and reporting capabilities operate effectively and securely.

REQUIREMENTS

• Minimum of 10 years’ progressive HR leadership experience across multiple functions (staffing, HRIS, employee relations, operations).

• At least 5 years in a high-volume staffing or recruitment environment, ideally in hospitality, sports & entertainment, retail, or large-scale event operations.

• Proven success leading multi-site HR teams and managing through influence in complex, matrixed organizations.

• Demonstrated expertise in HR systems (preferably Workday) and digital recruitment tools (e.g., HireVue).

• Background in process improvement, Six Sigma, or project management (PMP) preferred.

• Bachelor’s degree required; Master’s preferred.

To apply, please submit your resume and cover letter, preferably in MS Word format, to Derek Bush dbush@harvardsearch.com . A fully detailed, formal specification will be sent to “top-level”, qualified candidates.