Senior E-Commerce Executive

Company: Innunosciences
Industry: Health & Nutritional Supplements
Experience Required: 10+ Years

Location: Okhla Phase 2, New Delhi
Contact: +91 9910908132
Email: hr@immunosciences.in

Job Summary

Innunosciences is looking for a highly experienced Senior E-Commerce Executive with 10+ years of hands-on expertise in managing and scaling online sales across all major marketplaces and Shopify (D2C). The candidate must have strong operational control, reconciliation expertise, analytical skills, and the ability to handle end-to-end e-commerce management in the supplement industry.

Key Responsibilities1. Multi-Platform Marketplace Management

• Complete management of Amazon, Flipkart, 1mg, PharmEasy, Meesho, Myntra, and other relevant e-commerce platforms.
• Product listing optimization (SEO keywords, A+ content, images, pricing strategy).
• Monitor account health and resolve suppression/policy issues.
• Plan and execute marketplace promotions and advertising campaigns.
• Ensure inventory alignment and stock availability across platforms.

2. Shopify (D2C) – End-to-End Management

• Complete management of Innunosciences Shopify store (end-to-end).
• Product uploads, collections, pricing updates, and SEO optimization.
• Conversion Rate Optimization (CRO) – improving product pages and checkout flow.
• Theme customization coordination with developers.
• App integrations (subscriptions, upsell, reviews, email marketing).
• Payment gateway & shipping integration management.
• Inventory synchronization with marketplaces.
• Monitor website analytics (Shopify Reports, Google Analytics).
• Plan and execute website offers, bundles, and subscription models.

3. Reconciliation & Financial Control

• Perform marketplace reconciliation (Amazon, Flipkart, 1mg, etc.) including sales, returns, commissions, and settlement reports.
• Verify payment settlements with order reports and ensure accuracy of revenue records.
• Identify discrepancies in payouts, deductions, penalties, or refunds and raise claims with marketplace support.
• Maintain daily, weekly, and monthly reconciliation reports.
• Coordinate with accounts team for GST reconciliation and invoicing accuracy.
• Track advertising spends (Amazon Ads, Meta Ads, Google Ads) and reconcile with performance data.
• Ensure proper tracking of COD payments and refund adjustments.
• Monitor chargebacks, claims, and lost inventory reimbursements.

4. Performance & Growth Management

• Monitor KPIs: ROAS, ACOS, Conversion Rate, AOV, CAC.
• Conduct competitor analysis in supplement category.
• Drive repeat purchase strategy and customer retention programs.
• Identify sales drop reasons and implement corrective actions.

Required Skills

• Strong expertise in Shopify (minimum 4–5 years hands-on).
• Deep knowledge of Amazon Seller Central & other marketplace dashboards.
• Strong reconciliation and financial analysis capability.
• Advanced MS Excel proficiency.
• Knowledge of FSSAI & supplement compliance preferred.
• Strong problem-solving and decision-making ability.

Qualification

• Bachelor’s/Master’s degree in Business, Marketing, or related field.
• 10+ years of proven multi-platform e-commerce experience.

Job Type: Full-time

Pay: ₹9,506.99 - ₹40,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person