Senior Ecommerce Operations Manager

About the Role:

At Degama Retail Solutions WLL, we believe modern retail is powered by precision, speed, and customer focus. As our business continues to grow across ecommerce and retail operations, we are looking for a Senior Ecommerce Operations Manager (m/f/d) to lead and optimize our digital commerce execution. This is a strategic leadership role where you will oversee day-to-day ecommerce performance, improve operational workflows, and ensure customers receive a seamless buying experience from order placement to fulfillment. You will work cross-functionally with commercial, logistics, customer service, and technology teams to build scalable systems that support growth.

Why Work With Us?

The Environment:
Our Doha office provides a collaborative and fast-moving workplace designed for operational excellence. We value teamwork, accountability, and creating systems that empower people to perform at their best.

Leadership Impact:
You will play a key role in shaping ecommerce strategy and operational priorities. Your input will directly influence customer satisfaction, revenue performance, and process efficiency across the business.

Modern Operations:
We invest in digital tools, reporting systems, and process automation to help our teams make data-informed decisions and deliver measurable business results.

Growth:
We support professional development through leadership training, industry learning opportunities, and exposure to high-impact business initiatives.

Key Responsibilities:

Ecommerce Operations Management:
Oversee daily ecommerce activities including order processing, inventory coordination, fulfillment performance, and customer journey optimization.

Performance Optimization:
Monitor operational KPIs, identify performance gaps, and implement strategies to improve conversion, operational efficiency, customer retention, and service delivery.

Team Leadership:
Lead, mentor, and develop operational staff while fostering accountability, collaboration, and a performance-focused culture.

Cross Functional Coordination:
Partner with logistics, commercial, finance, and customer support teams to ensure smooth execution of promotions, stock availability, and service delivery standards.

Process Improvement:
Evaluate operational bottlenecks and implement scalable workflows that improve speed, accuracy, and customer experience across ecommerce channels.

Stakeholder Management:
Present business updates, operational insights, and strategic recommendations to senior management while ensuring alignment with organizational goals.

What We Are Looking For:

Experience:
Minimum 6+ years of experience in ecommerce operations, retail operations, supply chain, or business operations, with at least 2 years in a senior or leadership position.

Leadership Skills:
Demonstrated experience managing teams, improving operational performance, and delivering measurable business outcomes.

Analytical Thinking:
Strong understanding of ecommerce KPIs, operational reporting, inventory coordination, and process optimization.

Technical Knowledge:
Comfortable working with ecommerce systems, ERP tools, reporting dashboards, and performance tracking platforms.

Communication Skills:
Strong English communication skills are required. Arabic language skills are considered an advantage for regional coordination.

Mindset:
You are proactive, results-oriented, and able to balance strategic priorities with operational execution in a fast-paced business environment.

Pay: QAR15,000.00 - QAR22,000.00 per month

Work Location: In person