Senior Engineering Manager

Department Summary:

At Crisis Text Line, the engineering, product, and design teams comprise the Build department. The vision of the group is to:

• Deliver the most trusted, innovative, and easy-to-use Crisis Care Platform in the industry and drive unprecedented levels of growth for people in need worldwide.
• Ensure that every user feels a sense of community on our platform, allowing us to build trust, and grow our impact.
• Enable our global affiliates to power their crisis support operations in an efficient and dynamic environment
• Provide a services/API-first architecture based on federated sources of data and infuses predictive insights (ML and otherwise) in every aspect of our Platform and Experience.

Role:

Crisis Text Line's mission is to promote mental well-being for people wherever they are. We aim to make crisis support available to a global audience. Our technology powers our US operations, as well as those of our international partners. To grow this impact worldwide, we need an exceptional engineering leader to help develop the next generation of mental health technology.

As a Senior Engineering Manager leading our platform functions, you will play a pivotal role in shaping how we build, deploy, and maintain our services. You will use your expertise in system architecture, service migration, and developer experience to create robust technological foundations that enhance our ability to deliver crisis support across the globe.

Crisis Text Line aspires to be an organization that reflects the globally diverse audience that our products and technology serve. We believe that hiring the best talent requires a diversity of perspectives, ideas, and cultures in order to lead to the creation of better products and services.

Crisis Text Line is and always will be a mission-driven company. We hire people with a broad set of technical skills who are ready to take on some of our biggest technology challenges and make an impact on millions of users who seek help and support in a moment of crisis.

Responsibilities

Build & Mature Our Ability to Deliver Our Crisis Care Product

• Drive the development of a scalable application architecture utilizing engineering best practices around observability and testing
• Lead the migration strategy from systems to Go services deployed on AWS while ensuring business continuity
• Communicate technical concepts effectively to both technical and non-technical audiences
• Create and maintain technical roadmaps that align with organizational goals and user needs
• Establish engineering standards and best practices across teams to ensure quality, reliability, and maintainability

Team Leadership and Growth

• Build and lead high-performing engineering teams focused on platform infrastructure
• Foster a culture of technical excellence, continuous learning, and innovation
• Mentor and develop engineers to grow their technical and leadership capabilities
• Facilitate career growth for direct reports through regular feedback and development opportunities
• Collaborate with cross-functional teams to ensure platform decisions support the broader organization's goals

Qualifications

• Bachelor's degree or equivalent practical experience
• Minimum of 5 years of experience with software development supporting production systems
• Minimum of 3 years of experience in people management and/or supervision/team leadership role
• Strong leadership and team management skills with a track record of building and leading high-performing engineering teams
• Excellent communication, problem-solving, and project management skills.

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

The full salary range for this position, across all United States geographies, is $135,520 to $144,180. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.

Benefits:

Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support.

Benefits include:

• 20 paid holidays including:
  • Federal holidays like Juneteenth and Labor Day
  • Election day
  • Holiday break from Dec 24 through January 1
  • 2 renewal days
  • 2 floating holidays
• Flexible paid time off, including:
  • 15 vacation days
  • 3 personal days
  • 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full time service)
• Family support through a virtual childcare platform
• Stipends/Allowances
  • Mental health (Monthly)
  • Internet Service (Monthly)
  • Professional Development (Annual)
  • Wellness (Annual)
  • Home office setup (One time/First year)

(Benefits are only for US-based employees. International benefits may differ).

This is a remote-only position

Please note: The following eligibility applies to U.S.-based roles only.

Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.

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