Senior Events Coordinator

Overview

We are looking for a dynamic and detail-driven Senior Event Coordinator to join our Venues Events & Programming Team, supporting a cluster of premium venues. This role bridges creative planning, operational delivery, and commercial excellence. You will be responsible for converting leads into successful events, supporting post-event client retention, and providing end-to-end support under the guidance of the Senior Events Programming Manager.

Responsibilities

• Sales & Business Development - Proactive & Reactive Events Sales
  Actively manage all event inquiries and logs into the Venues Diaries
• Cluster Venues Diary Management
  Manage diary for cluster venues
• Convert leads into confirmed bookings
  Convert leads into confirmed bookings through persuasive sales techniques and tailored proposals
• Conduct site visits and client consultations
  Conduct site visits and client consultations to showcase venues offerings
• Client databases & relationships
  Maintain and grow client databases by building strong relationships with corporate, private, and agency clients
• Sales targets
  Meet or exceed monthly and quarterly sales targets
• Client Account Management
  Establish and maintain long-term client relationships through post-event follow-up and feedback collection
• CRM & engagement
  Open and maintain client accounts in the CRM system for long-term engagement and marketing touch-points
• Repeat business & service
  Support repeat business through consistent service and communication
• Strategic support
  Provide direct support to the Senior Events Programming Manager in strategy rollouts, project execution, and programming initiatives
• Programming contributions
  Contribute ideas to venue programming calendars, activations, and seasonal campaigns
• Reporting
  Prepare reports, sales forecasts, and performance updates as required

Administrative & Operational Duties

• CRM data entry
  Maintain CRM data entry accuracy (OPERA or similar systems)
• Event materials
  Assist in creating event decks, floor plans, and sales materials
• Collaboration
  Participate in training, team meetings, and cross-functional briefings

Knowledge & Experience

• Experience
  Minimum 3-5 years of experience in event coordination or venue sales, preferably in a luxury or high-volume environment
• Skills
  Strong understanding of event logistics, sales funnels, and client service excellence
• Platform proficiency
  Proficiency in CRM/event sales platforms (Opera S&C, Delphi, or similar)