Senior Executive - B2C Logistics

Job Role:- Senior Executive : B2C Logistics

Job Location:- Mumbai

Key Responsibilities:

❖ B2C Operations

• Coordinate all aspects of B2C logistics day-to-day operations including Last Deliveries, Middle, Mile connections, transportation planning, route optimization, carrier management, and delivery scheduling.
• Oversee the fulfillment of customer orders, ensuring accuracy, timeliness, and compliance with service level agreements (SLAs).
• Data mining and analysis to churn out meaningful intelligence to improve Customer Delivery Experience
• Analyze key performance indicators (KPIs) to evaluate the effectiveness of logistics operations and identify areas for improvement.
• Develop and maintain relationships with third-party logistics providers, carriers, and other vendors to negotiate contracts, resolve issues, and optimize service levels.
• Regional Knowledge: Familiarity with Indian topography, roads, and transportation routes to facilitate efficient logistics operations.
• Communication and Coordination: Effective communication and coordination with different logistics stakeholders to ensure seamless operations.
• Resolving Pickup and Drop Issues: Prompt resolution of any issues related to pickups and drops to minimize disruptions in operations.
• Field Visit Regular visits to B2C/B2B vendor Hubs/DCs for understanding callouts, addressing concerns, and building strong relationships

Competencies

• Willingness to address emergencies in non-working hours
• Basic Logistics Knowledge: Understanding of basic logistics principles and processes to facilitate smooth operations.
• Stakeholder Management: Skilful management of relationships with various stakeholders involved in the logistics chain.
• 3PL Management: Oversight of third-party logistics providers to ensure adherence to service level agreements and quality standards.
• Vendor Performance Management: Monitoring and evaluating vendor performance to drive continuous improvement.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Engineering is preferred.
• Prior experience in logistics operations or warehouse management preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Proactive attitude and ability to work effectively in a fast-paced environment

Interested Candidates can Share your CV/Resume.

WhatsApp: 9720619669

Email: sourabh.upadhyay@resourcealgorithm.com

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person