Senior Executive Facilities Operations - Global Village - Dubai Holding Entertainment

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Senior Executive - Facilities Operations at Global Village part of Dubai Holding Entertainment . In this position, you'll take on key responsibilities that include:

The Senior Executive – Facility Management is responsible for ensuring seamless daily operations, asset readiness, and guest experience excellence across the entire park through close coordination with HSE, Security, and operational stakeholders. The role supports the strategic objectives of Global Village by maintaining operational continuity, ensuring compliance with all regulatory and HSE requirements, managing service provider performance, and facilitating the integration of FM processes into daily operations.

Key Accountabilities:

• To comply with Global Village Vision & Mission
• To integrate work ethics to reflect Global Village Values (Safety, Integrity, Innovation, Guest Orientation, Commitment, Excellence)
• Ensure compliance with all applicable Health, Safety and Environmental (HSE) requirements.
• Managing/Supervising the functionalities of the FM operations
• Contribution on new technology implementation and new innovative initiatives.
• Park inspection, snagging, case study, analysis, reports, and insights adding to operational efficiency.
• Preparing the Daily / Monthly and Season Analysis for all Service Providers and Stakeholders Cases based on the service requests received in the CAFM system.
• Service providers CAFM introduction and Training.
• Supporting FM function such as MEP, civil and soft services work activities during offseason and supporting the team in scope preparation and execution.
• Monitor SLA performance as per KPI targets.
• Selecting, training, and managing OCCC agents and Park Operations Inspector.
• Conduct daily joint inspections with Hard FM, Soft FM, and HSE teams to ensure all park infrastructure, MEP systems, lighting, signage, utilities, and guest facilities are operating safely and efficiently.
• Coordinate and follow up on snagging and rectification works with the fit out coordinator for all zones, kiosks, retail shops, buildings, and attractions, ensuring timely completion in alignment with SLAs.
• Prepare and review technical Scope of Works for maintenance, refurbishments, corrective works, and FM projects upon request.
• Ensure compliance with DDA, DCD, Dubai Municipality, RTA, and PHC requirements across all FM-related activities.
• Verify service provider documentation including PPM plans, ad-hoc works, material submittals, method statements, and risk assessments.
• Conduct root-cause analysis for FM-related incidents such as power failures, leakages, blockages, lighting failures, and equipment breakdowns, ensuring preventive measures are implemented.
• Lead the operational readiness process by verifying asset condition, corrective repairs, infrastructure upgrades, and all FM deliverables prior to season reopening.
• Audit cleanliness, waste management efficiency, bin placement strategy, and washing schedules across public and back-of-house areas during peak season.
• Support the team during handovers by verifying as-built drawings, O&M manuals, test certificates, warranty documents, and asset lists.
• Oversee Fire & Life Safety readiness in coordination with the FM provider and verify corrective actions for fire systems, emergency lighting, extinguishers, and exit pathways.

Qualifications:

• Bachelor’s Degree in Engineering (Mechanical, Electrical, Industrial, or similar).
• Industry certifications preferred (IWFM, FMP/SFP/CFM).

Experience

• 5 years and above in the operational field, at least 4 years relevant experience in facility management for retail or office properties and theme parks would be desirable
• General understanding of Building Codes, Mechanical Codes, Electrical Codes and Plumbing Codes

Skills :

• Technical understanding of MEP systems (HVAC, electrical distribution, plumbing, pumps)
• Vendor management and negotiation skills.
• Strong data analysis skills (inspection scoring, dashboards, KPIs).
• Proficiency in CAFM systems (Maximo, Oracle, SAP) and mobility inspection tools.
• Strong reporting and documentation clarity.
• Crisis and event management planning.
• Customer service & stakeholder management.
• Preventive, corrective & reactive maintenance process knowledge
• Inspection techniques: condition surveys, risk identification, safety audits
• Data-driven FM reporting (CAFM, Power BI, Excel dashboards)
• Vendor audit, scope verification, and contract compliance checks
• Working 2 shift during GV session and 1 shift during off season

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!