Senior Executive Maintenance & Service Sales

Looking for a Senior Executive - Maintenance & Service Sales to manage service contract renewals, collections, and customer engagement for maintenance services. The role focuses on revenue retention, timely renewals, payment realization, and strengthening long-term customer relationships.

Key Responsibilities

Manage and ensure timely renewal of maintenance and service contracts Follow up on outstanding invoices and drive conversion into realized payments Coordinate with customers and internal finance teams to ensure smooth and timely collections Conduct commercial negotiations with customers on pricing, terms, and service agreements Build and maintain strong customer relationships to enhance satisfaction, retention, and loyalty Act as the primary point of contact for customers on service-related commercial matters Maintain accurate records of renewals, collections, and customer interactions

Key Skills & Competencies

Communication Skills: Clear and effective verbal and written communication Active listening and professional interaction with customers and internal stakeholders Negotiation Skills: Ability to close mutually beneficial agreements Strong customer-handling and conflict-resolution capabilities Commercial awareness while safeguarding organizational interests Customer Orientation: Relationship management and service mindset Ability to handle multiple accounts and priorities

Candidate Profile

5+ years of experience in service sales, maintenance contracts, renewals, or collections Exposure to elevators, construction, building services, or similar industries preferred Strong coordination skills with cross-functional teams (service, finance, operations) Results-driven, organized, and customer-focused approach