Senior Field Claim Representative

Senior Field Claim Representative

WHO WE ARE

Germantown Mutual Insurance Company is Wisconsin’s oldest insurer, proudly serving policyholders since 1854. Today, we are a multi-line property and casualty carrier operating in Wisconsin and Utah, known for our strong relationships, exceptional service, and collaborative culture.

We believe in keeping employees connected and supported through regular team meetings, one-on-ones, and open communication across the organization.

ABOUT THE ROLE

As a Senior Field Claim Representative, you’ll independently handle all types of property claims, including complex and high-severity claims within an assigned territory. This is a field-based role with time split between on-site inspections and administrative responsibilities. This role includes regular in-person collaboration and engagement with team members and leadership.

You’ll serve as a trusted expert—managing challenging losses, making sound coverage decisions, and helping mentor others on the team.

WHAT YOU'LL DO

Handle Complex Claims

• Investigate, evaluate, and resolve high-exposure property claims
• Conduct on-site inspections to assess cause, scope, and value of damage
• Analyze coverage, set reserves, and negotiate fair settlements
• Manage claims involving attorneys, public adjusters, and multiple parties

Serve as a Field Leader

• Represent GMIC professionally with policyholders, agents, and vendors
• Deliver a high level of service during stressful claim situations
• Identify potential fraud and escalate as appropriate

Mentor & Support the Team

• Provide guidance to less experienced adjusters
• Assist with onboarding and training
• Contribute to quality reviews and process improvements

Stay Organized & Compliant

• Maintain accurate documentation and claim files
• Follow all regulatory and company guidelines

WHAT YOU BRING

• Strong expertise in property claims, estimating, and construction concepts
• Advanced investigation, negotiation, and decision-making skills
• Ability to manage multiple complex claims independently
• Excellent communication and customer service skills
• Proficiency with claims systems, Microsoft Office, and field technology

QUALIFICATIONS

• Bachelor’s degree (or equivalent experience)
• 7–10 years of claims adjusting experience, including complex losses
• Industry designation (AIC, CPCU, etc.) preferred
• Valid Wisconsin driver’s license

WORK ENVIRONMENT & TRAVEL

• Combination of fieldwork and administrative responsibilities

WHY JOIN GMIC?

• Company-provided vehicle for business and personal use
• Opportunities for career growth and advancement
• Comprehensive benefits: Medical, Dental, Vision, Life & Disability
• Generous PTO + paid holidays + summer early-release Fridays
• 401(k) with company match and profit sharing
• Supportive, team-oriented culture

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid remote in Germantown, WI 53022