Senior Field Service Engineer

Integrion Automation offers a competitive compensation structure and a well-rounded benefits program. We are committed to fostering a collaborative, respectful, and team-oriented workplace culture where employees feel valued and supported. Join an organization that invests in its people and promotes a positive, high-performing team environment.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Job Summary:

The Senior Field Service Engineer is responsible for leading and executing complex service, troubleshooting, retrofit, and commissioning activities for automated systems. In addition to hands-on technical execution, this role serves as a technical leader and mentor within the Field Service organization, providing advanced problem-solving, customer-facing leadership, and guidance to junior engineers and technicians.

The Senior Field Service Engineer is expected to independently diagnose and troubleshoot high-complexity electrical, mechanical, robotic, and controls issues, contribute to service strategy and continuous improvement initiatives, and act as a trusted technical advisor to customers and internal teams. This role requires candidates to be based in Toledo, Detroit, Chicago, or Indianapolis to effectively support these service regions.

Core Service Responsibilities:

· Respond promptly and travel to customer sites on short notice to troubleshoot, repair, and restore automated systems.

· Diagnose and troubleshoot issues with automated systems, including hardware and software components.

· Independently diagnose and troubleshoot complex electrical, mechanical, robotic, PLC, HMI, VFD, servo, vision, and peripheral device issues.

· Perform advanced on-site and remote technical support, including root cause analysis and long-term corrective actions.

· Execute scheduled maintenance, preventative maintenance, and system health evaluations.

· Replace, repair, or retrofit faulty components and subsystems to restore or improve system functionality.

· Utilize advanced diagnostic tools, software, and system logs to identify and troubleshoot issues efficiently.

· Provides technical leadership and mentorship to Field Service Engineers and Technicians.

· May serve as lead service engineer on complex or multi-day service engagements.

· Supports onboarding and training of new service team members.

· Provides technical leadership and mentorship to Field Service Engineers and Technicians.

· May serve as lead service engineer on complex or multi-day service engagements.

· Supports onboarding and training of new service team members.

Engineering & Controls Responsibilities:

Perform advanced PLC, HMI, robot, servo, VFD, and vision programming modifications.

· Lead troubleshooting and optimization of legacy automation systems.

· Design and implement electrical machine modifications using 2D CAD software.

· Design and implement mechanical machine modifications using 3D modeling software.

· Prepare Bills of Material (BOMs) for service-related modifications and repairs.

· Support panel build, machine startup, debug, commissioning, FATs, and SATs.

Leadership & Project Support:

· Serve as technical lead throughout service projects, retrofits, and customer support engagements.

· Participate in kickoff meetings, design reviews, project status meetings, FATs, and SATs as the senior technical representative.

· Provide clear technical direction and support to cross-functional teams including Electrical Engineering, Mechanical Engineering, Purchasing, and Assembly.

· Review service findings and provide feedback to Engineering for design improvements and standardization.

· Assist with technical concepting, solution development, and feasibility analysis for service, retrofit, and automation opportunities.

· Support quoting activities by contributing technical scope definition, labor estimates, risk identification, and assumptions/exceptions for complex service work.

· Collaborate with Sales, Applications, and Engineering teams during early customer discussions to help shape viable technical solutions as the senior technical representative.

Customer & Documentation Responsibilities:

· Act as a senior customer-facing technical resource, communicating clearly with customers at all organizational levels.

· Train end-users, maintenance personnel, and customer engineers on system operation, maintenance, and best practices.

· Prepare detailed service reports, documentation packages, and user manuals.

· Accurately record time spent and compare against budgeted hours; document root causes for deviations.

· Maintain updated estimated hours on Functional Plans and service work scopes.

Continuous Improvement & Business Support:

· Identify opportunities for cost reduction, efficiency improvements, and service process enhancements.

· Support development of service standards, best practices, and troubleshooting documentation.

· Assist management with service strategy input, technical roadmaps, and skills development planning.

Travel & Schedule:

· Travel and stay out of town as required, up to 75% annually.

· Work after hours, weekends, and holidays when required to support customer needs.

Required Skills & Abilities:

· Advanced ability to diagnose, repair, and optimize complex automated systems (electrical, mechanical, controls, and robotics).

· Strong proficiency with PLC platforms including Allen-Bradley, Siemens, Omron, and/or Mitsubishi.

· Strong proficiency with HMI platforms including Allen-Bradley, Siemens, Maple, and/or C-More.

· Advanced robot programming and troubleshooting experience with Fanuc, ABB, KUKA, and/or Staubli.

· Experience with servo systems, VFDs, motion control, and vision systems.

• Proficiency with 2D CAD (electrical) and 3D CAD (mechanical) design tools.

· Strong understanding of electrical codes, safety standards, and industry best practices.

· Excellent written and verbal communication skills with the ability to interface directly with customers.

· Strong leadership, mentoring, and coaching abilities.

· Excellent time management, prioritization, and independent decision-making skills.

· Willingness and ability to learn new technologies and support legacy systems.

· Dependable, licensed, and able to operate company vehicles.

· Forklift operation experience preferred.

Education and Experience:

· A.S. in Electrical Engineering, Mechanical Engineering, and/or Mechatronics Engineering (B.S. preferred) and 5 years of experience or a minimum of 8 - 10 years of hands-on automation, controls, robotics, or field service.

· Demonstrated experience leading complex service engagements or automation projects.

· Advanced technical certifications are strongly preferred (robotics, PLCs, safety, or motion control).