Senior Food & Beverage Operations Manager

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Location: Kansas City Zoo & Aquarium - Kansas City, MO

Salary: 65,000

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Summary: The Senior Operations Manager is responsible for leading team members in executing The Levy Difference in Operations, human resources and financials. From hiring, training and developing team members to ensuring that all costs are met and quality show standards are maintained at all times.

Essential Functions:

Hold team accountable to steps of service to deliver great guest service
Ensure team members consistently deliver heartfelt hospitality to every guest, every time
Ensure team members have tools necessary to complete their jobs
Ensure show quality standards are maintained at all times
Build and maintain strong relationships with clients, guests, subcontractors, Non-Profit partners, and team members
Regularly obtain & apply feedback from clients and guests to improve operations
Support and communicates Levy initiatives
Respond and assist in any departmental guest service issues
Ensure execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards
Act as liaison with team, including partners operational team, Levy team and other areas as needed to ensure efficient operational performance
Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations and other executive leadership
Ensure daily walkthroughs are being conducted in both FOH and BOH for every event/daily operations
Ensure all security, safety and sanitation standards are achieved
Achieve daily sales and assigned cost goals
Achieves assigned budget goals
Provide operational planning to ensure adequate products and equipment are ordered for anticipated business levels
Employ good safety and sanitation practices
Practice proper product control and handling of all inventory and equipment
Follow and enforce responsible alcohol service policies
Ensure team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
Forecast and adequately schedule team members to meet operational needs and desired targets
Use all performance management tools to provide guidance and feedback to team members
Promote a cooperative work climate, maximizing productivity and morale
Conduct regularly scheduled meetings to ensure lines of communication are open between management and team members
Interview, hire, train and develop team members according to Levy guidelines
Display a positive attitude towards team members
Mentor department managers to develop their skills and leadership abilities
Other duties and responsibilities, as needed
Be Nice.

Preferred Qualifications:

5+ years of experience in a food and beverage operational position
Bachelor’s degree in hospitality management is preferred
Possess / able to obtain ServSafe Food Handler Manager card and ServSafe Alcohol
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

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