Senior Front Desk Agent

WHAT WILL YOU DO

Your main duties and responsibilities are:

• Check in guests, match with bookings and accept walk in members and guests if tables are available
• Assist members and guests with changes, special requirements and any other requests as much as possible but without compromising the service flow, and always add notes on the booking
• Make sure members and guests are offered cloakroom service, accept guests' possessions and ensure the cloakroom is secure at all times
• Be fully aware of opening times and have a full and up-to-date knowledge of Club s products and services
• Provide a quick and efficient service for all members and guests
• Make sure communication with all relevant parties is clear, consistent and transparent and also ensure flexibility throughout service to maximize guests' expectations
• Maintain personal knowledge of all Club s members and refresh your knowledge constantly

WHAT WE ARE LOOKING FOR

The successful candidate will have the following experience and skills:

• Minimum 2 years experience in same or similar role in luxury hotels or fine dining restaurant
• Excellent level of English, written and spoken
• Have strong organisational and time management skills with a high degree of flexibility
• Excellent communication and listening skills
• Demonstrate integrity in all dealings and maintain high level of confidentiality
• Have the ability to drive initiatives to increase brand loyalty
• Ability to work long shifts and stand for the extended period of time