Senior Front Office Operations Manager

Job Summary

Pune Composite Industrial Services is seeking an experienced and service-oriented Senior Front Office Operations Manager to oversee front office administration, customer support coordination, and daily operational workflows across the organization.

This role is ideal for a professional who enjoys leading customer-facing teams, improving operational efficiency, and maintaining high-quality service standards in a fast-paced business environment. The successful candidate will play a key role in ensuring smooth front office operations, strengthening customer experience, and supporting operational excellence across administrative and support functions.

We are looking for a proactive and organized leader with strong communication skills, operational management experience, and a professional approach to customer service and workplace coordination.

What You'll Do

• Oversee daily front office and administrative support operations
• Manage reception workflows, scheduling coordination, and customer service activities
• Supervise front office staff performance and operational support functions
• Handle escalated client concerns and ensure timely issue resolution
• Monitor customer service quality and identify opportunities to improve operational workflows
• Collaborate with internal departments to maintain efficient front office operations
• Prepare operational reports, administrative summaries, and performance updates for leadership
• Support onboarding, coaching, and operational training activities for front office teams
• Maintain accurate operational records, scheduling systems, and customer documentation
• Coordinate visitor management and client-facing administrative support activities
• Improve operational procedures related to customer experience and office management
• Support continuous improvement initiatives related to front office operations

Requirements

• 5+ years of experience in front office operations, administrative management, customer service leadership, or hospitality operations
• Previous supervisory or management experience preferred
• Strong communication and relationship management skills
• Excellent organizational and multitasking abilities
• Experience managing customer-facing workflows and operational support activities
• Strong problem-solving and leadership capabilities
• Ability to manage multiple priorities in a fast-paced operational environment
• Professional and customer-focused approach to operational leadership
• Experience with scheduling systems, CRM platforms, and operational reporting tools preferred
• Degree or diploma in Business Administration, Hospitality Management, or related field preferred

Why Work With Us

At Pune Composite Industrial Services, we believe efficient front office operations and strong customer support are essential to operational success and long-term business growth. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen operational processes, and continue developing their careers.

Our organization values professionalism, teamwork, customer satisfaction, and operational excellence. You will have the opportunity to lead meaningful workplace initiatives while working alongside experienced professionals in a growing operational environment.

الراتب المدفوع: ﷼١٦٬٠٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي