Senior Help Desk Personnel

Level / function

• Tier 1 support
• 1 Full-Time Equivalent (FTE)

Core job scope

• Serve as frontline help desk support
• Support NMB end users across laptops, desktops, mobile devices, tablets, printers, scanners, voicemail, and office productivity tools
• Support Windows, macOS, Microsoft Office, Google Workspace, Adobe Acrobat, Avaya voicemail, GitHub, asset management, and other NMB-specific systems/tools
• Provide desk-side and remote support
• Assist with user setup, passwords, email, calendars, access credentials, and encryption
• Maintain ticket logs and contribute to weekly reporting
• Support configuration management, patching, upgrades, and standard operating environment compliance
• Help maintain SPOC-style support for end users

Minimum / preferred qualifications

• Degree in Computer Science, Information Systems, Software Engineering, or related field
• BS/BA highly preferred
• CompTIA A+ highly preferred
• Google IT Support Professional Certification highly preferred
• ITIL highly preferred
• 5 years of continuous Help Desk support experience
• Strong written and oral communication
• Able to work independently and collaborate with developers/engineers
• Motivated and results-oriented

Pay: $24.46 - $29.46 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person