Senior Help Desk Technician

Job Title: Sr. Help Desk Technician

Department: IT

Reports to: Network & Systems Manager

Salary Grade: Salary Exempt

Overview: The Senior Help Desk Support Technician’s role is to support and maintain AIS’s computer systems, desktops, peripherals, cell phones, etc. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal system performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Responsibilities also includes maintaining software license inventory for all equipment. Will also be the primary point of contact for support of our remote sales force. We are looking with someone with a lot of energy and strong work ethic. Must have your own vehicle for supporting our multi building environment. This ideal candidate is highly accountable, self-directed, extremely organized and detail oriented.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Software installation and troubleshooting.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Provide Tier I/Tier II support for all desktops, laptops, tablets, printers, and other computing equipment.
• Assign and troubleshoot cellphone issues (iPhones)
• Be willing to take ownership of an issue, seeing it through from beginning to end
• Assist with junior level network administration
• Help with monthly security patching of desktop and servers
• This position commonly requires additional hours beyond the standard work day to meet project deadlines and assist the Sales & Marketing team with requests at any time of day.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent problem-solving and communication skills
• Experience with Windows operating systems, Microsoft Office, and Active Directory
• Ability to provide step-by-step technical help, both written and verbal
• Basic knowledge of networking (TCP/IP, VLANs, DNS, DHCP)
• Basic knowledge of wireless networks
• Experience providing support via remote tools
• Associates Degree or equivalent experience
• Self-motivated with the ability to work autonomously as well as collaboratively
• Meticulous attention to detail, strong project management, and excellent time management skills
• Ability to maintain a positive and professional attitude in a fast-paced environment
• Contact AIS Human Resources for more information at hrdept@ais-inc.com

Who We Are

AIS is a leading manufacturer of commercial office furniture and seating.
Our growth and success is astounding, and it's all the result of thinking about office furniture differently.
We're proof office furniture can have charisma. We are a company built on ingenuity. We've truly shaken up the office furniture industry with our ability to manufacture high-end systems and seating utilizing award-winning processes and product designs at an attractive price point. We bring charisma to the office furniture market. We believe office furniture can be fun; it doesn't have to be so serious. Very simply, we are a group of people who love what we do and this energy is infectious. It translates into award-winning products and manufacturing, marketing ingenuity, happy clients and overall - success.

Vibrant, Unique, Reliable, Committed, Ingenuity, Excellence, Passionate - That's AIS.

At AIS, we have a strong set of values that guide our business and help us align with our customers.

We listen to our Customers. We rely on our Employees. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

EEO/AA Statement

As an EEO/AA employer, AIS will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.

This organization participates in E-Verify Employment Eligibility Verification.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.