Senior Help Desk Technician

***This role is located in our Denton, TX office - this is NOT a remote position***

***Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.***

If this describes you - We need to talk!

The Role This is a hands-on technical role for someone who takes pride in solving problems the right way. You will support managed services clients by diagnosing issues, resolving them thoroughly, and documenting your work clearly so problems stay solved. You won't be rushed through tickets just to clear a queue — you will be expected to think, troubleshoot, and fix things correctly.

What You Can Expect

• Work alongside capable, accountable professionals
• A steady flow of real technical problems to solve
• High standards without unnecessary chaos
• Leadership that treats you like an adult
• You will be trusted to do your job well — and held to a high standard of follow-through.

What You'll Do

• Diagnose and resolve hardware, software, networking, and access issues
• Provide support remotely and on-site as needed
• Document issues, root causes, and resolutions clearly and completely
• Set up and configure workstations, devices, and user environments
• Install and support Windows, Microsoft 365, and business applications

What Success Looks Like

• Problems are fully resolved, not temporarily patched
• Documentation is clear and useful to others
• Clients trust your work because it is consistent and reliable

What We're Looking For

• 3–5 years of hands-on help desk or technical support experience
• Current CompTIA A+ or equivalent certification
• Strong troubleshooting ability across systems and environments
• Clear, professional communication with technical and non-technical users
• Technical experience with: Windows 10/11 and Server (2016–2022), Microsoft 365, Exchange, Teams, Azure, Intune, EntraID, networking and wireless infrastructure, virtualization (Hyper-V, VMware/ESXi), backup technologies, and security best practices.

Why This Role Appeals to the Right Person

• You will solve real problems, not just move tickets
• Your work will be noticed and respected
• You will be paid fairly and given room to grow

A Note on Fit This role is best suited for someone who takes pride in getting things right, prefers clarity over chaos, and values competence and follow-through. If you want to do meaningful work at a high standard with a capable team, you will do well here.