Senior Hotel Operations Manager

About the Role:
At Strive Stays Hospitality and Living Solutions, we believe exceptional hospitality is built through operational excellence, memorable guest experiences, and strong leadership. We manage premium hospitality and accommodation services designed to meet the expectations of modern travelers, corporate guests, and long-term residents. We are looking for a Senior Hotel Operations Manager who can oversee the full scope of hotel and property operations while maintaining the highest standards of service quality and operational efficiency. You will lead multiple departments, optimize daily operations, and create an environment where both guests and employees thrive. This role is ideal for a hospitality leader who understands how to balance customer satisfaction, team performance, and business growth.

Why Work With Us?

The Environment:
We provide a modern and professional hospitality environment focused on collaboration, innovation, and service excellence. Our leadership team values operational transparency, teamwork, and continuous improvement across all departments.

Operational Excellence:
You will have the opportunity to shape operational strategies, improve guest service standards, and implement systems that directly impact business performance and customer satisfaction.

Leadership Culture:
We believe strong leadership creates strong guest experiences. You will work alongside experienced hospitality professionals in a supportive and growth-focused environment.

Career Development:
We support continuous learning through leadership workshops, hospitality certifications, and exposure to international hospitality standards and best practices.

Key Responsibilities:

Hotel Operations Management:
Oversee all day-to-day hotel operations including front office, housekeeping, guest services, maintenance, and food service coordination.

Guest Experience Leadership:
Ensure exceptional guest satisfaction by maintaining high service standards, resolving escalated concerns professionally, and continuously improving operational workflows.

Team Leadership:
Lead, mentor, and develop department managers and operational teams. Conduct performance evaluations and support employee engagement initiatives.

Operational Strategy:
Develop and implement operational procedures that improve efficiency, service delivery, occupancy performance, and cost management.

Financial Oversight:
Monitor operational budgets, departmental expenses, and revenue performance while identifying opportunities for operational improvements and profitability growth.

Compliance and Quality Standards:
Maintain compliance with hospitality regulations, health and safety requirements, and company operational standards across all properties.

Stakeholder Coordination:
Collaborate with executive leadership, corporate clients, vendors, and hospitality partners to support operational objectives and business expansion initiatives.

What We Are Looking For:

Experience:
6+ years of experience in hospitality operations, hotel management, or property management, including at least 2 years in a senior leadership position.

Leadership Skills:
Strong experience leading multi-department hospitality teams while maintaining operational efficiency and exceptional customer service standards.

Communication:
Excellent English communication skills both written and verbal. Additional language skills are considered an advantage in an international hospitality environment.

Technical Knowledge:
Proficiency in hotel management systems, operational reporting tools, reservation platforms, and Microsoft Office applications.

Problem Solving:
You are highly organized, calm under pressure, and capable of making operational decisions in fast-paced hospitality environments.

Mindset:
You are service-driven, proactive, and committed to creating outstanding guest experiences while continuously improving operational performance and team development.

Pay: QAR15,000.00 - QAR19,000.00 per month

Work Location: In person