Senior Implementation Engineer – Healthcare / Clinical Integrations

Why This Role Matters

As healthcare and clinical research continue to converge, the demand for seamless, scalable, and reliable integrations has never been greater. Our Archer platform sits at the center of this transformation, connecting Electronic Health Records (EHRs) with clinical research systems to unlock real-world data and accelerate trials.

Senior Implementation Engineers play a critical role in making this vision real. You’ll lead complex, high-impact integrations across enterprise healthcare environments, ensuring that data flows accurately, securely, and at scale.

If you enjoy solving hard technical problems, influencing architecture, and working at the intersection of healthcare and innovation, this is an opportunity to make a meaningful impact.

Position Summary

As a Senior Implementation Engineer, you will lead complex Archer implementations, design and validate integration solutions, and act as a senior escalation point for technical challenges.

This role blends deep technical expertise with leadership, guiding implementations, mentoring teammates, and collaborating cross-functionally to deliver reliable, scalable interoperability solutions.

Location/Hours: Candidates must be available to work either PST or EST hours.

What You’ll Do

Lead Complex Implementations

• Own technical delivery for enterprise Archer implementations
• Design, validate, and guide integration solutions across healthcare systems
• Ensure solutions align with client environments, constraints, and regulatory requirements

Solve Challenging Problems

• Act as a senior escalation point for complex implementation and production issues
• Lead root cause analysis for recurring or systemic integration failures
• Support critical phases such as go-live and hypercare

Drive Technical Excellence

• Define and evolve implementation standards and integration best practices
• Provide architectural guidance for complex interoperability scenarios
• Identify opportunities for automation and improved workflows

Collaborate Across Teams

• Partner with Product, Engineering, and Customer Success to resolve systemic challenges
• Translate real-world integration issues into product and platform improvements

Mentor and Elevate Others

• Support and mentor Implementation Engineers
• Help grow technical capability and leadership across the team

What You Bring (Core Requirements)

If you bring strong experience in several of the areas below, we encourage you to apply.

Must-Have Experience

• Experience implementing or supporting complex system integrations
• Strong troubleshooting skills across APIs and distributed systems
• Experience working in healthcare technology or interoperability environments
• Familiarity with REST APIs and HTTP-based services
• Ability to diagnose and resolve integration issues across multiple systems
• Experience with HL7 FHIR and healthcare interoperability standards

Nice to Have

• Familiarity with authentication protocols (OAuth2, SAML, SMART on FHIR)
• Experience mapping healthcare data (e.g., LOINC, SNOMED CT, RxNorm)
• Exposure to cloud platforms such as AWS or Azure
• Experience working with EHR, EDC, or clinical research systems

How You Work

• You are a structured problem-solver who can break down complex issues
• You communicate clearly with both technical and non-technical stakeholders
• You are comfortable leading technical discussions with clients and internal teams
• You proactively identify risks and drive resolution
• You thrive in fast-paced, client-facing environments

Why Join IgniteData?

• Be part of a company shaping the future of clinical research and real-world data
• Work on meaningful problems that directly impact patient outcomes
• Join a growing team with strong technical leadership and collaboration
• Opportunity to influence architecture, standards, and product direction
• A culture that values ownership, curiosity, and continuous improvement