Senior Intermodal Dispatcher

Senior Intermodal Dispatcher

Location: Otay Mesa, California

Employment Type: Full-Time, Non-Exempt

Position Summary

Bali Express Services is seeking an experienced Senior Intermodal Dispatcher to support our growing rail, port, and over-the-road transportation operations. This position serves as a key operational resource between dispatch staff, drivers, customers, and management to ensure the efficient execution of daily transportation activities.

Schedule:
Monday through Saturday, primarily 8:00 a.m. to 5:00 p.m. This position supports a 24/7 transportation operation and may require flexibility for after-hours calls, weekend support, and operational emergencies as business needs require.

The ideal candidate will possess a minimum of four (4) years of intermodal dispatch experience, including rail, port, and drayage operations, strong problem-solving skills, excellent communication abilities, and the capacity to effectively manage multiple priorities in a fast-paced transportation environment.

Essential Responsibilities

• Coordinate and dispatch drivers for rail, port, and local container operations.
• Monitor driver progress, appointment schedules, and service commitments.
• Track container movements and provide status updates to customers.
• Coordinate with rail terminals, ports, customers, and internal departments.
• Resolve service failures, delays, and operational disruptions.
• Assist with load planning and driver utilization.
• Monitor driver performance, attendance, and productivity.
• Identify and escalate safety, compliance, or service concerns.
• Support onboarding and training of new dispatch personnel.
• Maintain accurate operational records and reports.
• Assist management with KPI tracking and operational performance metrics.
• Participate in after-hours communication and issue resolution when necessary.

Qualifications

• Minimum 4 years of dispatch experience in trucking or intermodal transportation.
• Strong knowledge of port and rail operations.
• Experience working with Transportation Management Systems (TMS), GPS platforms, and dispatch software.
• Excellent communication and customer service skills.
• Ability to manage 25–50 drivers simultaneously.
• Strong organizational and problem-solving abilities.
• Bilingual English/Spanish preferred.

Preferred Qualifications

• Experience with Port of Long Beach and Los Angeles operations.
• Experience with BNSF and Union Pacific rail ramps.
• Familiarity with detention, demurrage, chassis management, and container tracking.
• Experience preparing operational reports and KPIs.

Benefits

• Medical Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k)
• Career Growth Opportunities

Pay: From $70,304.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person